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@dineshsonawane
Motivated professional seeking a role in customer support or operations.
IndiaI am a motivated professional with extensive experience in customer support and operations. My journey began at WNS Global Services, where I led a team of over 10 associates in shipping and logistics operations. I excelled in monitoring SLA compliance and creating performance reports, which honed my leadership and analytical skills.
Currently, I am working as a Virtual Customer Support Associate at Amazon Development Center India, where I provide chat and email support to North American customers. My commitment to maintaining high customer satisfaction has resulted in a contract extension based on my performance. I continuously seek to enhance my technical skills, recently completing certifications in Software Testing Fundamentals and Manual Testing.
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Work history, roles, and key accomplishments
Amazon Development Center India
Sep 2023 - Sep 2024 (1 year)
Delivered chat and email-based support for North America & Canada customers, resolving issues related to orders, refunds, accounts, and deliveries within defined SLAs. Maintained high customer satisfaction and quality benchmarks, receiving a contract extension based on performance.
WNS Global Services Pvt. Ltd.
May 2016 - May 2019 (3 years)
Led a team of 10+ associates in shipping & logistics operations, monitoring SLA compliance and creating performance and quality reports. Acted as a liaison between onshore and offshore teams, conducting training sessions and ensuring process documentation.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Computer Science
Grade: 55%
Completed a Bachelor of Engineering in Computer Science. Studied core concepts and principles of computer science.
Diploma, Computer Engineering
Grade: 63.88%
Obtained a Diploma in Computer Engineering. Focused on practical aspects and foundational knowledge in computer engineering.
SSC, General Studies
Grade: 65%
Completed Secondary School Certificate (SSC) education. Gained foundational knowledge across various subjects.
IndiaYou can contact Dinesh and 90k+ other talented remote workers on Himalayas.
Message Dinesh
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