Dinesh Sonawane
@dineshsonawane
Motivated professional seeking a role in customer support or operations.
IndiaWhat I'm looking for
I am a motivated professional with extensive experience in customer support and operations. My journey began at WNS Global Services, where I led a team of over 10 associates in shipping and logistics operations. I excelled in monitoring SLA compliance and creating performance reports, which honed my leadership and analytical skills.
Currently, I am working as a Virtual Customer Support Associate at Amazon Development Center India, where I provide chat and email support to North American customers. My commitment to maintaining high customer satisfaction has resulted in a contract extension based on my performance. I continuously seek to enhance my technical skills, recently completing certifications in Software Testing Fundamentals and Manual Testing.
Experience
Work history, roles, and key accomplishments
Virtual Customer Support Associate
Amazon Development Center India
Sep 2023 - Sep 2024 (1 year)
Delivered chat and email-based support for North America & Canada customers, resolving issues related to orders, refunds, accounts, and deliveries within defined SLAs. Maintained high customer satisfaction and quality benchmarks, receiving a contract extension based on performance.
Associate – Operations
WNS Global Services Pvt. Ltd.
May 2016 - May 2019 (3 years)
Led a team of 10+ associates in shipping & logistics operations, monitoring SLA compliance and creating performance and quality reports. Acted as a liaison between onshore and offshore teams, conducting training sessions and ensuring process documentation.
Education
Degrees, certifications, and relevant coursework
G.H. Raisoni College
Bachelor of Engineering, Computer Science
Grade: 55%
Completed a Bachelor of Engineering in Computer Science. Studied core concepts and principles of computer science.
G.G.S.P College
Diploma, Computer Engineering
Grade: 63.88%
Obtained a Diploma in Computer Engineering. Focused on practical aspects and foundational knowledge in computer engineering.
Kendriya Vidyalaya No.02 A.F.S South Devlali
SSC, General Studies
Grade: 65%
Completed Secondary School Certificate (SSC) education. Gained foundational knowledge across various subjects.
Availability
Location
IndiaAuthorized to work in
Job categories
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