Lakshmi Anuja Chippada

Led onboarding and mentoring sessions for Data Engineering and Cloud candidates, including interview preparation and placement readiness. Managed candidate allocation and follow-ups, maintained tracking/reporting to improve readiness and operational efficiency, and resolved candidate issues to ensure a positive experience.

Managed end-to-end client and candidate support operations for 60+ active candidates, serving as the primary point of contact for queries, concerns, and escalations. Coordinated stakeholders to deliver onboarding, tracked service performance metrics through reporting, and maintained high customer satisfaction via proactive communication and issue resolution.

Built and maintained relationships with clients, business partners, and stakeholders to support business development and project acquisition. Assisted recruitment operations by screening resumes, scheduling interviews, coordinating candidate communications, and supporting hiring process execution.

Collaborated with the analytics team to identify data trends, patterns, and insights. Supported dashboard and report development using Excel, SQL, and Power BI, and created stakeholder presentations and documentation to communicate analytical findings.

Provided customer support via phone, email, and chat while resolving inquiries and maintaining service-level agreements (SLAs). Investigated issues, handled complaints professionally, escalated complex cases to the right teams, and maintained accurate customer records in internal systems.

Earned a Bachelor of Science (B.Sc.) at Dr. Lankapalli Bullayya College under Andhra University in Visakhapatnam.