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Sergio Bacigalupo

@sergiobacigalupo

Message

Senior Program Manager delivering enterprise IT implementations through PMO governance and stakeholder leadership.

Argentina

Message

What I'm looking for

I want to lead complex programs and projects where I can build PMO governance, manage executive stakeholders, and deliver enterprise software outcomes using Agile and Waterfall with clear KPIs.

I’m a Program/Project management professional with 20+ years driving complex, cross-functional initiatives end-to-end for enterprise and technology organizations across the US, EU, and LATAM. I help teams deliver measurable outcomes against KPIs by combining governance frameworks with disciplined execution.

Over the years, I’ve built trusted advisory relationships with senior leaders, leading process improvement, standardization, and best-practice adoption across matrixed teams. My approach blends executive-level reporting, stakeholder and change management, and clear KPI definition to keep delivery aligned with business goals.

In recent roles, I’ve managed end-to-end software implementation and delivery, coordinating kickoff through scope confirmation, testing/UAT, and go-live. I ran multiple concurrent implementations across distributed teams, improved delivery timelines by 15%, and led onboarding and training while achieving +30 NPS across the portfolio.

I also bring strong PMO and delivery leadership experience, including ownership of escalations, timelines, and risk while coordinating engineering, QA, and client stakeholders. Previously, I managed QA and validation across 30+ applications and led quality programs that reduced production defects by 63%, and I’ve worked extensively with Agile/Scrum, cloud migration, and delivery best practices.

Experience

Work history, roles, and key accomplishments

Current

Implementation & Delivery Manager

Current

Independent Consultant

Sep 2023 - Present (2 years 10 months)

Managed end-to-end software implementation and delivery for 12+ clients, including kickoff through configuration, testing/UAT, and go-live. Led concurrent implementations, maintained timelines and client communication, and coordinated post-implementation transition with Sales, Development, and Support.

Project Management Stakeholder Management Risk Management Customer Training Status Reporting User Acceptance Testing (UAT)Cross functional Coordination Agile Scrum Jira Confluence

Delivery Manager

Svitla Systems

Jul 2022 - Sep 2023 (1 year 2 months)

Owned delivery and implementation across 24 client accounts, serving as the primary delivery point of contact. Managed escalations, timelines, and risk while coordinating engineering/QA with client stakeholders and aligning requirements for new engagements.

Delivery Management Client Relationship Management Escalation Management Risk Management Stakeholder Engagement Status Reporting Onboarding

Senior IT Consultant & Project Manager

BA-IT Consulting

Jun 2019 - Jul 2022 (3 years 1 month)

Delivered software implementation, QA, and cloud migration projects end-to-end using Agile/Scrum. Onboarded new clients and managed the full project lifecycle from discovery through implementation and post-delivery reviews.

Software Implementation Quality Assurance Cloud Migration Agile Scrum Requirements Gathering Configuration Deployment SDLC Client Onboarding

Business Development Director

A&W Energy

Oct 2015 - Jul 2019 (3 years 9 months)

Led Argentina market entry for a US investment group by establishing operations and managing stakeholder relationships across multiple industries. Served as a key executive point of contact to build and grow business operations.

Business Development Market Entry Operations Operations Stakeholder Relationship Management

Software Testing Manager

Buenos Aires City Government (GCBA)

Aug 2013 - Oct 2015 (2 years 2 months)

Managed the QA and validation lifecycle for 30+ applications and implemented testing methodologies that reduced production defects by 63%. Coordinated multi-agency stakeholders and external suppliers through testing and deployment activities.

Quality Assurance Testing Methodologies

Quality Assurance Associate

IBM

Aug 2011 - Oct 2014 (3 years 2 months)

Managed quality KPIs across 14 international accounts and led root-cause analysis and improvement programs. Improved service reliability by reducing SLA breaches by 37%.

KPIs Root Cause Analysis Quality Improvement SLA Management Continuous Improvement

QA Manager & Project Leader

Grupo Hasar - Hasar Sistemas

Jul 2006 - Aug 2011 (5 years 1 month)

Directed a QA team of 12 for clients including Coca-Cola, Frávega, and FEMSA while delivering mobile and desktop projects (iOS, Android, Windows Mobile). Ensured ISO 9001-2008 compliance across 6 countries.

QA Team Leadership Quality Assurance iOS Android Windows Mobile ISO 9001 Project Leadership