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@emilianogramajo
Program Manager and Project Manager with 15+ years of experience
As a seasoned Program Manager and Project Manager with over 15 years of experience, I have consistently delivered high-quality results in fast-paced environments. My expertise lies in optimizing processes, frameworks, and strategic delivery in outsourcing companies from the initial phase to implementation. I excel in managing multiple assignments simultaneously, working with confidence and ease, and exceeding customers' expectations.
Throughout my career, I have developed strong skills in program management, strategic planning, problem-solving, client relationship management, stakeholder management, and resource management. I am well-versed in Agile and Scrum methodologies and have a proven track record of delivering initiatives that meet and exceed business needs.
I am a proactive contributor with high standards and a strong work ethic, always looking for opportunities to improve processes and drive business growth. My expertise in digital implementation, web and mobile development, and AI projects has enabled me to make a significant impact in the IT industry.
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Work history, roles, and key accomplishments
Upwork
Jan 2020 - Present (5 years 10 months)
Coordinated programs from inception to completion for startups, medium-sized, and big companies, increasing productivity by 20% after the first two months.
Endava
Jan 2019 - Jan 2020 (1 year)
Rendered direct oversight for 3-5 concurrent web and mobile projects with competing priorities while driving efficiencies.
Avaya
Jan 2016 - Jan 2019 (3 years)
Led a team of 5 vendors with 5-10 team members for 5 – 10 projects to implement Interactive Voice Response (IVR) and web and mobile Omnichannel solutions.
Neoris
Jan 2012 - Jan 2016 (4 years)
Spearheaded a software factory and helpdesk service generating $1M+ in monthly revenue while providing guidance and leadership to a team of 50+ staff members.
Additional Experience
Jan 2006 - Jan 2012 (6 years)
Interfaced with client leadership, developers, and business users to identify/create business and functional needs and objectives.
Degrees, certifications, and relevant coursework
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