Daniel Ayala

Defined the product, roadmap, and backlog for a fintech cash-flow forecasting platform, focusing on operational liquidity decisions, risks, alerts, and daily action planning. Designed AI/LLM capabilities for unstructured data ingestion and natural language queries, and set pilot ownership criteria including LLM evaluation, guardrails, data governance, and observability.

Led the evolution of mission-critical operational platforms in production for 3,000+ users by aligning OKRs, KPIs, backlog priorities, and user feedback to stability and operational impact. Unified ITSM and operational workflows and expanded an integration ecosystem of 150+ APIs, delivering measurable improvements including MTTR down >30%, SLA performance up 3–5 points, provisioning time reduced 2

Managed enterprise technology programs and projects using agile-at-scale/SAFe practices, aligning scope, planning, estimates, budget, resources, risks, and implementation priorities. Coordinated systems integration and E2E process redesign during an organizational merger to maintain operational stability.

Managed IT programs and solution delivery for public/private clients by coordinating cross-functional teams, vendors, and outsourced services, including vendor management responsibilities. Led pre-sales and bid processes through technical analysis, proposals, negotiation, and contracting, including a digital transformation rollout across 1,000+ offices and 10,000+ users.

Provided product and program leadership for business and telecom platforms, focusing on mission-critical operations and commercial evolution. Conceptualized, built, and scaled a wholesale billing platform for regional telecom operators, adopted by Telefonica and Telmex Groups.

Earned an Information Systems Engineering degree from National Technological University (UTN) in Argentina.