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NG@nancygonzalez
Seasoned Delivery Manager driving digital transformation and team success.
ArgentinaI am a seasoned Delivery Manager with over 15 years of experience in driving digital transformation and leading high-performance teams across various industries, including entertainment, insurance, healthcare, finance, and retail. As a Certified Scrum Master, I excel in Agile, Waterfall, and hybrid methodologies, facilitating collaboration and optimizing processes to deliver value-driven results.
Throughout my career, I have demonstrated strong analytical and communication skills, improving team efficiency and enhancing stakeholder engagement. I have successfully managed a $50M+ annual revenue portfolio, consistently achieving a year-over-year growth rate of +30%. My passion for continuous improvement drives me to create innovative solutions that align with organizational goals and foster a culture of learning and development.
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Work history, roles, and key accomplishments
GlobalLogic
Jan 2023 - Present (2 years 10 months)
As a Delivery Manager, I specialize in End User Computing and Cloud services, leading a team of over 100 associates to drive digital transformation for clients. I manage a $50M+ annual revenue portfolio, ensuring high performance and customer satisfaction through effective stakeholder engagement and process optimization.
Santex - LRS
May 2023 - Jan 2025 (1 year 8 months)
As Delivery Lead, I guided a 5-person team through agile transformation, facilitating Scrum ceremonies and collaborating with stakeholders to ensure timely delivery aligned with business objectives.
GlobalLogic
Jan 2022 - Feb 2022 (1 month)
In this role, I led Scrum ceremonies and facilitated team self-organization, driving a culture of continuous learning and process optimization. I managed stakeholder communications to ensure alignment with business objectives.
Qualis Lab
Jan 2021 - Jan 2022 (1 year)
I led agile adoption for the client ICBC, facilitating Scrum ceremonies and driving team efficiency through continuous monitoring and feedback, ensuring alignment with strategic goals.
Close Up International
Jan 2016 - Jun 2021 (5 years 5 months)
Managed multiple projects by coordinating cross-functional teams, implementing Agile methodologies, and leading continuous improvement efforts to optimize project execution and deliver high-quality results.
American Express
Feb 2014 - Jan 2016 (1 year 11 months)
Analyzed business workflows to identify improvement areas and implemented quality enhancement projects, designing risk remediation strategies to mitigate operational risks.
Volkswagen S.A.
Jul 2012 - Feb 2014 (1 year 7 months)
Developed and implemented training programs to ensure quality adherence and customer satisfaction, contributing to reduced customer complaints through process improvements.
Arvato Services for Microsoft S.A.
Jun 2008 - Jan 2010 (1 year 7 months)
Developed key performance metrics and led quality teams to promote continuous improvement and adherence to quality standards, enhancing overall process efficiency.
Arvato Services for Microsoft S.A.
Apr 2006 - Jun 2008 (2 years 2 months)
Provided specialized billing and refund support for customers in the USA and Canada, resolving inquiries through bilingual call center services.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2018 - 2022
Completed a Bachelor of Business Administration, focusing on various aspects of business management and administration.
Technical Degree in Business Administration, Business Administration
2018 - 2020
Earned a Technical Degree in Business Administration, gaining foundational knowledge in business practices and management.
Software and tools used professionally
ArgentinaYou can contact Nancy and 90k+ other talented remote workers on Himalayas.
Message Nancy
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