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Serena Streeter

@serenastreeter

Dedicated customer service professional with home health care experience.

United States
Message

What I'm looking for

I am looking for a role that values compassion and teamwork, where I can contribute to improving clients' lives.

I am a dedicated customer service professional with extensive experience in both customer service and home health care. Over the years, I have honed my skills in providing exceptional service, resolving customer inquiries, and ensuring client satisfaction. My background includes working with reputable organizations such as McGhie Auto Group and BAYADA Home Health Care, where I developed a strong ability to connect with clients and provide the support they need.

In my role as a Customer Service Associate at McGhie Auto Group, I successfully managed high-volume calls, processed orders, and maintained a positive relationship with customers. My experience in home health care has equipped me with the skills to assist clients with daily living activities, administer medications, and provide companionship. I pride myself on my dependability and attention to detail, which I believe are crucial in both customer service and health care environments.

Experience

Work history, roles, and key accomplishments

BI

Home Health Aide

Best Care Providers, Inc

Jan 2021 - Mar 2022 (1 year 2 months)

Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.

MI

Customer Service Associate

McGhie Auto Group Inc

Dec 2012 - Nov 2020 (7 years 11 months)

Provided excellent customer service by interacting with customers to resolve questions and issues, process orders, and answer questions. Answered high volume inbound calls and placed outbound calls, scheduled and rescheduled appointments, collected payments, and filed insurance claims.

BC

Home Health Aide

BAYADA Home Health Care

Feb 2019 - Mar 2020 (1 year 1 month)

Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.

AB

Home Health Aide

Assisting Hands of Tampa Bay

Feb 2019 - Mar 2020 (1 year 1 month)

Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.

MI

Home Health Aide

McGhie Auto Group Inc

Dec 2014 - Jan 2016 (1 year 1 month)

Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.

Education

Degrees, certifications, and relevant coursework

SU

South University

Associate of Science, General Studies

2021 -

Currently pursuing an Associate of Science degree with an expected graduation in September 2023. Focusing on coursework relevant to the chosen field of study.

CI

Concorde Career Institute

Medical Assistant Certificate, Medical Assisting

2007 - 2007

Completed a Medical Assistant Certificate program, gaining foundational knowledge and practical skills in medical assisting. The curriculum covered essential aspects of patient care and administrative duties.

Tech stack

Software and tools used professionally

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Serena Streeter - Home Health Aide - Best Care Providers, Inc | Himalayas