Serena Streeter
@serenastreeter
Dedicated customer service professional with home health care experience.
What I'm looking for
I am a dedicated customer service professional with extensive experience in both customer service and home health care. Over the years, I have honed my skills in providing exceptional service, resolving customer inquiries, and ensuring client satisfaction. My background includes working with reputable organizations such as McGhie Auto Group and BAYADA Home Health Care, where I developed a strong ability to connect with clients and provide the support they need.
In my role as a Customer Service Associate at McGhie Auto Group, I successfully managed high-volume calls, processed orders, and maintained a positive relationship with customers. My experience in home health care has equipped me with the skills to assist clients with daily living activities, administer medications, and provide companionship. I pride myself on my dependability and attention to detail, which I believe are crucial in both customer service and health care environments.
Experience
Work history, roles, and key accomplishments
Home Health Aide
Best Care Providers, Inc
Jan 2021 - Mar 2022 (1 year 2 months)
Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.
Customer Service Associate
McGhie Auto Group Inc
Dec 2012 - Nov 2020 (7 years 11 months)
Provided excellent customer service by interacting with customers to resolve questions and issues, process orders, and answer questions. Answered high volume inbound calls and placed outbound calls, scheduled and rescheduled appointments, collected payments, and filed insurance claims.
Home Health Aide
BAYADA Home Health Care
Feb 2019 - Mar 2020 (1 year 1 month)
Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.
Home Health Aide
Assisting Hands of Tampa Bay
Feb 2019 - Mar 2020 (1 year 1 month)
Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.
Home Health Aide
McGhie Auto Group Inc
Dec 2014 - Jan 2016 (1 year 1 month)
Assisted clients with activities of daily living including bathing, dressing, feeding, and ambulating. Responsible for medication administration and accompanied clients to appointments and errands.
Cashier I/Customer Service
Lowes
Feb 2008 - Mar 2010 (2 years 1 month)
Responsible for providing a high level of customer service, answering questions, and taking orders over the phone. Assisted with other departments as needed, including paint, lumber, outside garden, seasonal, and millwork, and trained as head cashier.
Education
Degrees, certifications, and relevant coursework
South University
Associate of Science, General Studies
2021 -
Currently pursuing an Associate of Science degree with an expected graduation in September 2023. Focusing on coursework relevant to the chosen field of study.
Concorde Career Institute
Medical Assistant Certificate, Medical Assisting
2007 - 2007
Completed a Medical Assistant Certificate program, gaining foundational knowledge and practical skills in medical assisting. The curriculum covered essential aspects of patient care and administrative duties.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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