Open to opportunities

Kasani Anderson

@kasanianderson

Message

I am an experienced medical front-office specialist and CNA focused on patient care and operations.

United States

Message

What I'm looking for

I seek a patient-centered medical front-office or care coordination role where I can blend CNA experience, billing/coding knowledge, and customer-service leadership in a collaborative team with growth opportunities.

I am a dedicated healthcare and customer-service professional with hands-on experience as a certified nursing assistant and private caregiver, and a background in medical front-office administration. I consistently deliver compassionate daily care, assist with mobility and physical therapy exercises, and monitor and document vital signs to maintain accurate health records.

I have led and trained teams in retail and customer-service settings, developed policies to improve operational efficiency, and achieved measurable results such as a 98% customer satisfaction rating and reduced returns. I manage scheduling, coordinate cross-functional operations, and communicate clearly with families and medical teams to update care plans and resolve issues.

I hold CNA training and medical front-office coursework and am comfortable with CPT, ICD-10, and HCPCS terminology. I bring strong administrative skills, care coordination experience, and a commitment to compliance and high-quality patient interactions, ready to support clinical teams and improve office workflows.

Experience

Work history, roles, and key accomplishments

Current

Private CNA/HHA Caregiver

Current

Private Household

Aug 2020 - Present (5 years 1 month)

Provide daily personal care and medication reminders to 2 patients, monitor vitals and maintain precise health records while coordinating with medical teams to update care plans.

Patient Care Medication Assistance Care Coordination CPT ICD 10 Medical Terminology

Private Caregiver

Private Household

Nov 2016 - Jan 2020 (3 years 2 months)

Delivered daily assistance to 2 patients including bathing, dressing, mobility support and physical therapy exercises, and communicated progress to families and healthcare providers.

Patient Care Mobility Care Coordination Documentation Communication

Customer Service Supervisor

Big Lots

Nov 2017 - Jul 2019 (1 year 8 months)

Led a team of customer service representatives, established policies and scheduling that improved operational efficiency and enhanced customer satisfaction.

Team Leadership Recruitment Training Scheduling Customer Service Process Improvement

Customer Service Representative

Global Response

Sep 2017 - Mar 2018 (6 months)

Managed an average of 36 customer calls daily, achieved a 98% customer satisfaction rating and reduced returns by 10% through product knowledge and efficient issue resolution.

Order Processing Customer Service CRM Product Knowledge Satisfaction Optimization

Store Manager

Kohl's

Nov 2015 - Jul 2017 (1 year 8 months)

Recruited and trained store staff, ensured compliance with health and safety standards, analyzed sales and budgets to improve store profitability and drove promotional merchandising.

Store Management Recruiting Training Sales Analysis Visual Merchandising Health and Safety Budgeting Customer Service

Customer Service Associate

Pharmacy Rx

Nov 2015 - Jul 2016 (8 months)

Processed approximately 15 transactions per shift, managed inventory of 300+ products and improved department customer satisfaction through fast response and cashier training.

Inventory Management Customer Support Training POS