BOBianca Otis
@biancaotis
Efficient customer service representative with strong organizational skills.
United StatesWhat I'm looking for
I am a dedicated and hard-working customer service representative with extensive experience in healthcare and retail environments. My background includes roles at Henry Ford Health, where I honed my skills in patient interaction, financial discussions, and administrative support. I pride myself on being dependable and punctual, always striving to meet the needs of both patients and clinic staff.
Throughout my career, I have developed strong organizational skills and the ability to multi-task effectively. My experience spans various roles, including patient care specialist and administrative assistant, where I managed records, processed orders, and ensured seamless communication between patients and healthcare providers. I am eager to learn and adapt to new challenges, always maintaining a positive attitude and a commitment to excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Henry Ford Health
Jan 2021 - Present (4 years 4 months)
Performed various tasks in a timely manner to meet clinic staff and patient needs. Discussed with patients their general financial responsibilities and connected patients with the right direction they needed to go.
Patient Care Specialist
Medimpact Direct
Jan 2018 - Dec 2020 (2 years 11 months)
Maintained accurate and up-to-date records of patient care and processed patient prescription orders. Provided information to patients and their families about healthcare procedures.
Administrative Assistant
Akare Consulting
Jan 2017 - Dec 2018 (1 year 11 months)
Managed and organized client documents, creating filing systems and ensuring easy accessibility. Handled incoming and outgoing communications such as emails, letters, and phone calls.
Head Cashier
Lowes
Jan 2015 - Dec 2017 (2 years 11 months)
Directed interaction with customers and cashiers, providing training to ensure efficient transaction processing. Oversaw all transactions including refund processing, merchandise exchange, and money exchanges.
Sales Associate
RadioShack
Jan 2013 - Dec 2015 (2 years 11 months)
Greeted customers, answered inquiries, and provided information about products or services. Operated the cash register or POS system to process sales transactions, returns, exchanges, and payments.
Back Office Associate
Home Depot
Jan 2012 - Dec 2014 (2 years 11 months)
Responsible for accounts receivable duties including researching chargebacks and discrepancies. Processed all transactions from registers.
Education
Degrees, certifications, and relevant coursework
Southfield High School
High School Diploma, General Studies
Graduated from Southfield High School in 2010. This foundational education provided a strong base for future learning and professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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