Open to opportunities

Celimene Cela

@celimenecela

Message

Dedicated healthcare and customer-service professional with strong client relationship skills.

United States

Message

What I'm looking for

I seek a role combining patient-centered care and client service in a supportive team, offering growth, stability, and opportunities to use my multilingual and administrative skills.

I am a dedicated, detail-oriented professional with broad experience in healthcare support, customer service, and banking. I consistently deliver compassionate patient care as a Home Health Aide and Certified Nursing Assistant while driving client satisfaction in retail and financial settings.

At M&T Bank I provide customer support, manage account operations, assist with online banking setup, and drive product referrals while maintaining regulatory compliance. In healthcare roles I have supported resident safety, hygiene, mobility, and engagement across home and senior-living environments.

I am multilingual (English, Spanish, French, Creole), proficient with Microsoft Office and online banking systems, and excel at multitasking, problem-solving, and team leadership to improve client outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Sales Representative

Current

M&T Bank

Jan 2024 - Present (2 years 5 months)

Deliver exceptional customer service and manage account operations including openings/closures, card issuance, and online banking support while driving product referrals and ensuring regulatory compliance.

Customer Service Account Management Sales Cash Handling Banking Products Compliance Microsoft Office Password Access Support

Current

Home Health Aide

Current

Benchmark Senior Living

Jan 2023 - Present (3 years 5 months)

Provide compassionate in-home care, support daily activities, and collaborate with healthcare teams to promote resident safety, hygiene, and overall well-being.

Patient Care Care Plan Adherence Empathy Activity Coordination Record keeping Communication

Home Health Aide

Community Home Healthcare

Jan 2015 - Jan 2024 (9 years)

Delivered personalized patient care including nutrition, hygiene, mobility assistance, and recreational activities while maintaining a safe environment and care plan compliance.

Patient Care Hygiene Assistance Mobility Activity Coordination Documentation

Administrative Assistant

Senior Bridge Humana

Jan 2022 - Dec 2023 (1 year 11 months)

Supported elderly residents with scheduling, phone communication, and accurate record maintenance to improve resident experience on a per diem basis.

Scheduling Record keeping Phone Communication Administrative Support Empathy Data Entry Customer Service Time Management

Shift Supervisor

CVS

Jan 2022 - Dec 2022 (11 months)

Supervised and mentored store staff to deliver high-quality customer service, implemented process improvements based on feedback, and resolved customer conflicts to foster loyalty.

Team Leadership Customer Service Conflict Resolution Process Improvement Cash Handling Scheduling Training Performance Management

Home Health Aide

Atria Senior Living

Jan 2013 - Dec 2015 (2 years 11 months)

Provided direct care to senior residents focusing on safety, comfort, daily living support, and engagement in social and recreational activities to enhance well-being.

Senior Care Recreational Activities Empathy Patient Engagement Personal Care Communication

Payroll & Customer Service Associate

Kohl's

Jan 2010 - Dec 2013 (3 years 11 months)

Managed cash handling and payroll duties in a high-volume retail environment, enhanced customer satisfaction through product knowledge, and contributed to sales growth and team efficiency.

Cash Handling Payroll Processing Customer Service Sales Support Time Management Attention To Detail Teamwork