Open to opportunities

Seif Tawfik

@seiftawfik

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Database engineer and analyst focused on SQL, automation, and project coordination for measurable performance gains.

Egypt

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What I'm looking for

I’m looking for a long-term role in project management where I can combine analytical thinking, operational excellence, KPI-driven decisions, and cross-functional coordination to deliver measurable performance improvements and better customer outcomes.

I’m a results-driven Database Engineer & Analyst with 7+ years across customer operations, technical support, and database administration. I’ve built a strong focus on operational excellence by optimizing platform performance, improving incident response, and tightening data accuracy to protect accessibility and integrity.

In my current role as a Data Analyst Engineer for FlairsTech/Upland Software (Panviva), I manage and optimize the Panviva database to improve uptime and response rates. I also troubleshoot database issues, support customer instances, and use Microsoft Azure with virtual machines while creating Python queries to raise productivity and efficiency.

I bring project coordination and process improvement depth—leading internal knowledge base initiatives, aligning stakeholders, tracking timelines and milestones, and reporting KPIs through dashboards. I’m Six Sigma Green Belt–trained, and I’m specifically excited to grow into project management where analytical thinking, risk mitigation, and people coordination drive clear business impact.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst Engineer

Current

FlairsTech

Dec 2024 - Present (1 year 5 months)

Managed and optimized the Panviva database for Upland to ensure accessibility, integrity, and performance, improving uptime and response rates through troubleshooting. Coordinated database optimization and upgrade/migration activities, created an internal knowledge base to reduce solution-finding time, and delivered performance reporting to support continuous improvement.

Database Administration SQL Microsoft Azure Troubleshooting Databases Python Performance Monitoring Incident Management Knowledge Management Data Integrity

Freelance Retail Sales Professional

Self Employed

Feb 2023 - Jan 2026 (2 years 11 months)

Exceeded monthly sales targets by 20–30% using upselling and cross-selling, building repeat customer relationships through personalized follow-up. Drove a 70% revenue increase over the previous quarter via targeted marketing and customer engagement, while performing ongoing market analysis to refine positioning.

Sales Upselling Cross Selling Customer Relationship Management Market Analysis Revenue Growth Personalization Customer Retention KPI Tracking Nawy Partner

Sales and Technical Professional

Panasonic Sitel/Foundever

Sep 2021 - Feb 2024 (2 years 5 months)

Provided multi-channel technical and customer support for 2,000+ customers, achieving a 95% customer satisfaction rate while diagnosing and resolving 200+ hardware/software issues monthly with 90% first-call resolution and 25% fewer repeat calls. Increased monthly revenue by 15% through targeted upselling/cross-selling and improved operations by cutting average resolution time by 20% via an escala

Customer Support Technical Troubleshooting KPIs Upselling Cross Selling Root Cause Analysis Escalation Management Process Improvement

Social Media Technical Specialist

Sony Sitel/Sykes

Oct 2019 - Sep 2021 (1 year 11 months)

Improved customer satisfaction by 20% through proactive issue resolution and tailored engagement, while managing 100+ monthly disputes to achieve mutually beneficial outcomes. Tracked social media trends and delivered weekly insights, coached team members to improve KPIs by 15%, and supported performance culture through peer recognition and standardized listening practices.

Social Media Monitoring Customer Engagement Conflict Resolution Coaching Active Listening Dispute Management Trend Analysis KPIs Team Support Brand Management

Technical Support Specialist

Sony UK/Ireland Sykes

Feb 2018 - Oct 2019 (1 year 8 months)

Delivered personalized technical support that increased customer loyalty scores by 15% and reduced case resolution time by 20% through prioritization and workflow improvements. Improved troubleshooting outcomes by establishing escalation and root-cause processes that reduced repeat service requests by 25% and improving first-contact resolution by 10% using lab replication and diagnostics.