Open to opportunities

Omar Adel

@omaradel

Message

Detail-oriented data analyst with strong SQL and Power BI skills.

Egypt

Message

What I'm looking for

I am looking for a data analyst role in a dynamic environment that values analytical skills and offers opportunities for professional growth.

I am a detail-oriented and data-driven professional with a Bachelor's Degree in Foreign Trade from Helwan University. My career began in technical support, where I honed my problem-solving skills, but I quickly transitioned into data analysis, where I found my true passion. Currently, I work as an Operations Data Analyst at Amazon, where I develop and automate QuickSight dashboards and leverage ETL processes with SQL, S3, Redshift, and Athena to optimize data structures for reporting.

Throughout my career, I have consistently delivered key operational insights to stakeholders by converting complex datasets into digestible business intelligence. My experience includes conducting regular audits to identify root causes of defects and driving process improvements. I have been recognized for my performance in various roles, including exceeding performance metrics in the Seller Success Program and achieving top performance as a Selling Partner Support Associate. I am committed to using my analytical and problem-solving abilities to support business decisions and drive improvements.

Experience

Work history, roles, and key accomplishments

Current

Operations Data Analyst

Current

Amazon

Nov 2024 - Present (6 months)

Developed and automated QuickSight dashboards by leveraging ETL processes with SQL, S3, Redshift, and Athena. Extracted and transformed raw data using SQL, then loaded it into AWS to optimize data structure for reporting.

SQL AWS S3 QuickSight ETL Data Visualization Data Analysis

SPS Associate - Seller Success Program (SSP)

Amazon

Jun 2023 - Present (1 year 11 months)

Exceeded performance metrics and was recognized for achievements in Q3 2023. Enhanced seller support through problem-solving and process improvements, analyzing performance trends to create targeted solutions.

Problem Solving Process Improvement Performance Analysis Data Analysis

Selling Partner Support Associate

Amazon

Nov 2021 - Present (3 years 6 months)

Achieved recognition for top performance in Q2 2023, delivering prompt resolution for payment and inventory-related escalations. Provided actionable suggestions for process enhancements, boosting seller satisfaction.

Customer Support Escalation Management Process Improvement Data Analysis Training Account Management

Order-to-Cash (OTC) Accountant

Al Maadi Trading & Distribution

Oct 2020 - Present (4 years 7 months)

Managed the Order-to-Cash process, including order entry, invoicing, payment collection, and revenue recognition. Collaborated with the warehouse to improve order fulfillment and resolve shipping and inventory issues.

Order To Cash Invoicing Accounts Receivable Financial Reporting

ADSL - Internet Technical Support

Orange

Jul 2020 - Present (4 years 10 months)

Provided professional support for service issues, created and managed trouble tickets, and performed troubleshooting to resolve customer complaints. Proposed solutions for complex issues and ensured customer satisfaction through follow-ups.

Technical Support Troubleshooting Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Helwan University

Bachelor's Degree, Foreign Trade

Studied Foreign Trade at Helwan University, completing the degree in November 2020. Gained foundational knowledge in international business and trade practices.