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Abdelhamid Mohammed

@abdelhamidmohammed

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Customer Success and Feedback Analytics specialist driving product improvements.

Egypt

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What I'm looking for

I seek a role where I can lead feedback systems and CS operations, use data to improve product experience, collaborate cross-functionally, and grow into senior/leadership responsibilities in a customer-centric company.

I am a Customer Success and Feedback Analytics specialist with 4+ years improving user sentiment, building feedback systems, and driving product improvements across large user bases. I built Sparklo’s first feedback management function, raised Google Play ratings from 4.2 to 4.4 and App Store ratings from 4.4 to 4.8, and reduced negative sentiment by 18% through bilingual tone guidelines.

I combine technical troubleshooting (50+ machines/day, 35–60 tickets/day) with operations and U.S. inside-sales experience, managing CRM workflows, high-volume dispatching, and multi-channel communication. I produce weekly trend reports and visualizations, design feedback taxonomies, and identify partnership leads to align support with growth goals.

Experience

Work history, roles, and key accomplishments

Current

Product Feedback Analyst

Current

Sparklo MENA

Apr 2025 - Present (8 months)

Built Sparklo’s first feedback management function, improving Google Play rating from 4.2 to 4.4 and App Store rating from 4.4 to 4.8 while processing 250+ weekly feedback items and reducing negative sentiment by 18%.

Sentiment Analysis CSAT Google Sheets Feedback Taxonomy Bilingual Support Reporting & Customer Success

Current

Field Operations Coordinator

Current

Fine Engineering Solutions

Aug 2024 - Present (1 year 4 months)

Managed multi-channel communications and HouseCall Pro CRM to generate $300K+ annual revenue, coordinated 20+ daily bookings and optimized technician routes to increase same-day job completion.

Inside Sales Dispatching Multi Channel Comms Optimization Scheduling Revenue Generation Escalation Management

Technical Support Specialist

Sparklo MENA

Dec 2024 - Mar 2025 (3 months)

Delivered 90%+ first-contact resolution across 35–60 daily tickets, maintained 99% SLA with <5 minute first response time, and troubleshot 50+ machines per day while managing bilingual MENA support.

Technical Troubleshooting First Contact Resolutions SLA Management Bilingual Support Ticketing Onboarding

Quality Analyst

Appen

Aug 2020 - Aug 2023 (3 years)

Evaluated search, map, and transcription items and contributed to QA projects that improved dataset accuracy and end-user experience over a three-year engagement.

Quality Assurance Data Evaluation Search Relevance Attention To Detail