BUBassel User
@basseluser
Data analyst transitioning from customer support with strong SQL, Python, and data visualization skills.
ZimbabweWhat I'm looking for
I am a detail-oriented data analyst transitioning from 7+ years in customer service, technical support, and data documentation, with a strong analytical mindset and bilingual capabilities in English and Arabic.
I hold the Google Data Analytics Professional Certificate and have hands-on experience in Python, SQL, PostgreSQL, Power BI, and Google Analytics, demonstrated through portfolio projects on GitHub.
My projects include analyzing 100,000+ e-commerce orders to identify a 71% churn rate, building interactive Power BI dashboards tracking $13M+ revenue, and performing SQL job market analysis to surface high-paying skills.
I bring proven strengths in data accuracy, performance metric tracking, exploratory data analysis, process documentation, and communicating data-driven recommendations that improve retention and operational performance.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
RTB Advertisement
Dec 2021 - Present (4 years 2 months)
Handle 100+ customer inquiries daily via calls, maintain detailed transaction documentation after every interaction, and manage appointment booking and scheduling to ensure operational efficiency.
Lead Generation Specialist
Leafy Learning
Apr 2021 - Oct 2021 (6 months)
Handled inbound customer inquiries, documented successful leads with accuracy, mentored junior team members, and assisted management with task prioritization to improve lead quality and workflow.
SUResolved technical and billing issues for customers via phone, improving first-call resolution through troubleshooting and clear communication across support workflows.
Technical Support Representative
Digital Works
Aug 2019 - Jan 2020 (5 months)
Provided phone-based technical and billing support, acted as team leader and SME, and performed quality analysis to improve support consistency and team performance.
VOHandled billing and technical inquiries via phone, maintained above-satisfactory performance metrics, and delivered empathetic customer support to improve retention.
PPData Analytics Portfolio
Built multiple data analytics projects including e-commerce and job market analyses, delivering interactive dashboards and SQL-backed data models to surface retention and salary insights.
Education
Degrees, certifications, and relevant coursework
Current University
Bachelor of Arts, Literature
Pursuing a Bachelor of Arts in Literature; coursework and progress ongoing.
ATArab Academy for Science and Technology and Maritime Transport
Bachelor of Science, Computer Science
Undergraduate studies in Computer Science at the Arab Academy for Science and Technology and Maritime Transport.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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