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@alifahmy
IT Support Engineer skilled in technical support, integration, and database troubleshooting.
I am a business information technology graduate with hands-on experience as a technical support engineer, technical support associate, and customer-facing consultant. I solve complex technical issues, integrate third-party RESTful APIs, maintain and optimize databases, and support networking and system administration tasks.
At my current role I support clients across channels, run DB scripts to improve performance, establish monitoring for integrations, perform unit testing for releases, and provide technical training and documentation to customers. I also have experience building and configuring PCs, troubleshooting hardware and software, and supporting telecom customers.
I work well in teams, learn quickly, and apply analytical thinking to diagnose and resolve problems. I am seeking opportunities to leverage and expand my IT engineering skills in environments that value technical ownership, customer-focused support, and continuous improvement.
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Work history, roles, and key accomplishments
Flairstech
Nov 2021 - Present (4 years)
Provide multi-channel technical support, troubleshoot DB and network issues, integrate and test third-party RESTful APIs, and establish monitoring to maintain service reliability for clients since Nov 2021.
Cybertron PC
May 2021 - Aug 2021 (3 months)
Resolved hardware and software issues for customers, built and configured PCs tailored to user budgets and use cases between May 2021 and Aug 2021.
Al-Mosafer
Sep 2018 - Mar 2020 (1 year 6 months)
Created and offered travel packages and managed hotel reservation confirmations for customers from Sept 2018 to Mar 2020, improving booking accuracy and customer satisfaction.
Handled UK customer billing inquiries, promoted products and resolved network/ADSL technical issues from Aug 2017 to Mar 2018, improving issue resolution and customer clarity on charges.
Degrees, certifications, and relevant coursework
Bachelor degree, Business Information Technology
2013 - 2017
Grade: Good
Bachelor degree in Business Information Technology completed with a graduation grade of Good, covering IT, business and technical coursework.
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