Open to opportunities

Ahmed nassef

@ahmednassef

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I lead customer success operations and turn service data into actionable workflow improvements.

Egypt

Message

What I'm looking for

I'm looking to apply my customer success, operations, team leadership, and data-analysis experience to improve client onboarding, service delivery, retention, and business workflows.

At Parent Apps, I lead customer success and operations for childcare management software, guiding non-technical clients through onboarding while managing escalations, workflows, and KPI reporting. I use ClickUp and Jira to improve team productivity, resolution efficiency, retention, and communication across international teams.

I've also analyzed large operational datasets at Sutherland, built Power BI dashboards, and improved internal workflows. My background spans customer service and sales at Vodafone UK, outbound sales at Perfect Solutions, and IT instruction, helping me bridge technical solutions with clear, customer-focused communication in English and Arabic.

Experience

Work history, roles, and key accomplishments

Team Manager — Customer Success & Operations

Parent Apps

Jul 2022 - Jul 2026 (4 years)

Oversaw client success and onboarding for childcare management software, managed cross-functional teams, and optimized workflows using ClickUp and Jira. Tracked KPIs and provided translation services to enhance communication.

Data Analyst

Sutherland

Dec 2021 - Jul 2024 (2 years 7 months)

Analyzed large datasets to identify service trends and operational bottlenecks, and transformed raw data into interactive Power BI dashboards and reports to improve business workflows.

Power BI SQL Data Validation KPI Tracking Reporting Data Analysis

Customer Service & Sales Representative

Vodafone UK

Oct 2017 - Dec 2020 (3 years 2 months)

Managed high-volume inbound calls, resolving billing inquiries and complex issues while meeting CSAT and FCR targets. Closed sales opportunities and set appointments.

Zendesk HubSpot CRM Call management Customer Service Sales Cold Calling Customer Retention Problem Solving

Sales Representative / Cold Caller

Perfect Solutions

Jun 2016 - Sep 2017 (1 year 3 months)

Executed high-volume outbound cold calls using HubSpot CRM to manage prospect pipelines, pitch solutions, and qualify leads. Built rapport with decision-makers and scheduled follow-up meetings.

HubSpot CRM Cold Calling Sales Lead Qualification Pipeline Management Objection Handling

IT Instructor

Technical Institute of Technology

Aug 2014 - May 2016 (1 year 9 months)

Educated students on digital literacy and technology fundamentals, simplifying complex concepts and adapting instructional strategies to improve learning outcomes.

Teaching Computational Thinking