Momen Khaled

I’m a versatile operations and analytics professional with 6+ years of progressive experience across commercial operations, business and data analysis, sales operations, AI-driven automation, client onboarding, quality assurance, process improvement, and project coordination.

In my current role as an Operations Specialist, I take full ownership of ambiguous, cross-functional problems and drive measurable outcomes—including a 20% reduction in delivery times, a 10% increase in order volume, and a 15% reduction in preparation time. I built a production AI-integrated SLA monitoring workflow using Make.com and Claude’s API, cutting daily manual monitoring from 90 minutes to 15 minutes.

I design and maintain executive performance dashboards and scorecards with advanced Microsoft Excel and Power BI, tracking KPIs like Prep Time, Delivery Time, Average Order Value (AOV), Cancellation Rate, and SLA compliance. I use intermediate SQL to validate operational data, investigate reporting discrepancies, and cross-check dashboard accuracy.

Previously, as a Quality Assurance Specialist and Sales Associate, I developed SOPs and documentation, ran process audits and root-cause analysis, and optimized merchant logistics configurations to reduce cancellation rates. Earlier roles in customer service and technical support reinforced how I work: structured reasoning, clear communication, and tight governance through SOPs, data accuracy checks, and cross-functional coordination.