Open to opportunities

Segba Stella

@segbastella

Message

I resolve customer issues and deliver clear, timely support across financial services.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues, build positive relationships, use CRM tools, collaborate remotely, and continue growing in customer support and service delivery.

At PeaceTrust Financials, I handled 30+ customer transactions and enquiries daily, supporting withdrawals, transfers, deposits, and payment-related requests while resolving failed, delayed, and disputed transactions.

I bring over two years of customer service experience, supported by hands-on work with CRM tools, documentation, and remote collaboration. I’ve also coordinated community programs at Inspire Community Network Foundation, generated sales through digital marketing at Expertnaire, and completed a Datacom service desk simulation using ITIL incident-management processes.

Experience

Work history, roles, and key accomplishments

Customer Service/ Sales Representative

PeaceTrust Financials

Apr 2020 - Oct 2022 (2 years 6 months)

Handled 30+ customer transactions and enquiries daily, providing timely assistance with withdrawals, transfers, deposits, and other payment-related requests. Resolved customer enquiries and complaints involving failed, delayed, or disputed transactions by identifying issues, providing accurate solutions, and escalating complex cases when necessary.