Open to opportunities

ZAKARI JUDITH

@zakarijudith

Message

I resolve high-volume customer inquiries across chat, email, and phone while maintaining 95%+ customer satisfaction.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can manage customer inquiries across multiple channels, resolve issues efficiently, use CRM and ticketing tools, and contribute to strong service quality and customer satisfaction.

I've supported customers at Sirius and Renmoney through chat, email, and phone, resolving account and service issues with timely, accurate responses. I handle 50+ customer interactions daily while meeting response-time targets.

At FairMoney, I supported merchants with transaction and account-related issues, followed up to improve engagement and retention, and partnered with internal teams to resolve escalations. I've resolved over 90% of inquiries on first contact and reduced escalation rates by 20% by proactively addressing recurring issues.

I use CRM and ticketing systems to document, track, and follow through on customer concerns, with a focus on clear communication, service quality, and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Sirius

May 2026 - Present (3 months)

Handle customer inquiries via chat, email, and phone, delivering timely and accurate support across multiple channels. Resolve account and service-related issues while ensuring a positive customer experience.

Customer Support Chat Phone Support CRM Ticketing Systems Problem Solving Time Management Remote Work

Current

Customer Support Specialist

Current

Renmoney

Jun 2024 - Present (2 years 2 months)

Manage high volumes of customer inquiries across phone, email, and chat channels. Accurately document customer interactions using CRM and ticketing systems and escalate complex complaints while maintaining service quality standards.

Customer Support CRM Ticketing Systems Problem Solving SLA Management Escalation Handling

Sales Manager / Customer Support Officer

FairMoney

Aug 2021 - Apr 2024 (2 years 8 months)

Provided customer support to merchants, resolving transaction and account-related issues. Followed up with merchants to improve engagement and retention, and collaborated with internal teams to resolve escalated issues.

Customer Support Sales CRM Client Relationship Management Problem Solving Collaboration

Product Trainer

Newedge Finance

Jan 2020 - Jun 2021 (1 year 5 months)

I worked as a product trainer with a fintech company, where I trained a large number of sales person before they are being deployed to the field for sales. I covered 6 different regions in Nigeria and the experience was the beginning of my career breakthrough

CRM Product Knowledge Training program development training coordination Training Facilitation

Education

Degrees, certifications, and relevant coursework

Kogi State University

Bachelor of Agriculture, Agricultural Extension and Economics

2013 - 2018

Bachelor of Agriculture in Agricultural Extension and Economics, developing strong analytical, communication, and organizational skills relevant to customer support and client management.