Open to opportunities

miracle Halliday

@miraclehalliday

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Customer support professional skilled in ticketing, CRM, and empathetic client communications.

Nigeria

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What I'm looking for

I am seeking a customer-support role where I can use CRM and ticketing expertise, deliver empathetic problem resolution, grow professionally, and contribute to a collaborative team culture.

I am a dedicated, customer-focused support professional with hands-on experience in digital community support, ticket handling, CRM tools (HubSpot, Zendesk), live chat and email support, and customer communication. I have applied these skills in both digital support environments and a microfinance banking setting, resolving inquiries, managing support interactions, and handling complaints with empathy and efficiency.

My background includes Customer Service Assistant work at a microfinance bank where I assisted with account inquiries, transactions, data entry, and front-desk operations, developing strong problem-solving, time-management, and communication abilities. I am a fast learner, reliable team player, and committed to delivering excellent service while continuously improving processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Upfmb Microfinance Bank

Jan 2023 - Jan 2025 (2 years)

Assisted customers with account inquiries, withdrawals, deposits, and complaint resolution while supporting front-desk operations to ensure smooth customer flow and accurate data handling.

Customer Support Zendesk HubSpot Live Chat Complaint Handling Communication Troubleshooting

Education

Degrees, certifications, and relevant coursework

Institute of Management and Technology

Higher National Diploma, Quantity Surveying

Completed an HND in Quantity Surveying at the Institute of Management and Technology, focusing on practical and theoretical aspects of quantity surveying.