At UNITED BANK FOR AFRICA, I resolve more than 50 daily inquiries about accounts, transactions, cards, transfers, and online banking, maintaining up to 95% customer satisfaction.
I process more than 50 daily transactions with 99% accuracy and document cases in CRM systems to support timely follow-ups. I also analyze feedback and service data from more than 1,200 interactions to improve service efficiency.
Previously, at ACCESS BANK PLC, I supported more than 100 customers daily by phone, chat, and email. I explained products and services, assisted with account and billing questions, and retained ownership of escalated technical issues.
At NIMASA (Contract), I supported maritime customers and other stakeholders through phone, email, chat, and in-person channels. I hold a Remote Customer Support certification from Support Master Academy and have used tools including Zendesk, Salesforce, and HubSpot.
