Vivian Godwin
@viviangodwin
Customer service specialist focused on client satisfaction, CRM optimization, and escalation resolution.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over 4 years of experience supporting customers in finance and technology-driven environments, delivering high satisfaction through tailored communication and deep product knowledge.
I have hands-on experience with CRM platforms such as Zoho and Airtable, and I leverage Microsoft Office tools to track issues, document interactions, and streamline customer journeys while collaborating closely with cross-functional teams.
My measurable achievements include reducing customer wait times by 30%, maintaining a 95%+ satisfaction rate, training new team members, and improving collections through personalized follow-ups and effective escalation handling.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Renmoney MFB
Jan 2024 - Present (2 years 5 months)
Managed payment follow-ups and built personalized communication strategies to increase customer compliance while using Zoho CRM to track interactions and generate performance reports; collaborated with finance to resolve escalations promptly.
Customer Service Representative
Newedge Finance
Jan 2022 - Dec 2023 (1 year 11 months)
Handled 70+ daily multichannel customer contacts achieving 95%+ satisfaction and reduced wait times by 30% through process improvements; trained new hires and used Airtable to track inquiries and customer preferences.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Oko
Higher National Diploma, Library and Information Science
2020 - 2022
Completed a Higher National Diploma in Library and Information Science, covering cataloguing, information management, and library services.
Federal Polytechnic Uwana
National Diploma, Library and Information Science
2018 - 2020
Completed a National Diploma in Library and Information Science with coursework in information organization and library operations.
West African Examinations Council
2019 - 2019
Awarded West African Senior School Certificate Examination credentials in 2019.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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