Sean Esguerra

Manages localization projects and led cross-functional teams to deliver high-quality localized content for multiple markets, coordinating with clients to define scope and ensure timely, satisfactory outcomes.

Managed translation and localization projects end-to-end by coordinating vendors, setting timelines and resources, and delivering projects on schedule while producing accurate quantity take-offs.

Provided primary customer support in a high-volume environment, educated customers on promotions to drive sales, and preserved revenue through negotiation and issue resolution.

Developed site layouts and user interfaces using HTML/CSS, tested and maintained web pages, and assisted IT in website deployment and troubleshooting for continuous improvement.

Performed administrative and database management tasks, produced productivity reports, and analyzed business processes to improve support representative performance and meet service lead times.

Resolved customer complaints and inquiries professionally, assisted with product selection, and met monthly performance metrics to ensure positive user experiences.

Led a 15-member outbound sales team to consistently meet monthly quotas, produced sales reports for leadership, and coached agents to improve performance and close deals.

Conducted outbound sales outreach, scheduled appointments, explained product offerings, overcame objections, and delivered high-quality customer service to drive conversions.

Completed a Bachelor of Science in Computer Science at New Era University between December 2016 and June 2020, covering core topics in computing and software development.