Open to opportunities

John Cristopher Dalangin

@johncristopherdalang

Message

Experienced Localization Project Coordinator with a focus on data accuracy.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a dedicated Localization Project Coordinator with extensive experience managing projects from inception to delivery at Google LPO through Cognizant. My role involves collaborating with various stakeholders, including linguists and cross-functional teams, to ensure timely project completion and resolve any roadblocks that may arise. I take pride in my ability to generate critical reports that inform decision-making and enhance customer satisfaction.

Throughout my career, I have honed my skills in project management and stakeholder relations. I have successfully managed diverse localization project queues, ensuring that urgent and regular requests are prioritized effectively. My commitment to data accuracy and integrity has been instrumental in maintaining high standards in project delivery, and I enjoy mentoring new team members to foster a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Current

Localization Project Coordinator

Current

Cognizant

Sep 2021 - Present (3 years 10 months)

Managed projects through their full lifecycle, collaborating with Google stakeholders, linguists, and cross-functional teams to meet global launch dates. Generated critical reports including Customer Satisfaction (CSAT) scores and conducted weekly and monthly business reviews, focusing on data accuracy and integrity.

Project Management Localization Stakeholder Management Data Analysis Quality Assurance

Case Manager

Teleperformance - Telstra

Dec 2013 - Feb 2019 (5 years 2 months)

Managed and resolved customer complaints, processing orders, forms, and applications while coordinating with appropriate resources. Handled call logs and reports efficiently.

Customer Service Complaint Handling Order Processing Reporting

Billing Consultant

Teleperformance - Telstra

May 2013 - Nov 2013 (6 months)

Answered incoming calls and responded to customer emails, providing product and service information. Identified and escalated issues to appropriate departments.

Customer Service Email Support Product Communication

Technical Support Representative

Sitel Philippines

Nov 2012 - Dec 2012 (1 month)

Fielded calls to troubleshoot technical problems related to computer hardware. Assigned IT repair crews to resolve on-site technical issues.

Technical Support Troubleshooting

Assistant Baker

Breadtalk Philippines, Inc.

Dec 2010 - Jun 2012 (1 year 6 months)

Assisted the Head Chef in pastry preparation, production, and presentation. Reported on kitchen and storage equipment repairs and maintenance needs.

Pastry Food Production

Education

Degrees, certifications, and relevant coursework

Technological University of the Philippines

Bachelor of Science, Nutrition/Food Technology

Studied Nutrition/Food Technology at the Technological University of the Philippines from 2006 to 2010. Gained foundational knowledge in food science and technology.