Open to opportunities

Arbey Yalung

@arbeyyalung

Project Manager delivering end-to-end print production and customer solutions, leading teams with clear communication and process improvement.

Philippines

Message

What I'm looking for

I’m looking for a role where I can lead end-to-end projects, coordinate stakeholders, and improve processes—while supporting customers and teams through clear communication, strong problem-solving, and consistent delivery.

I’m a Project Manager with a track record across project coordination, customer support, operations, and team leadership. I’m known for clear communication, reliability, and solving problems accurately and efficiently.

In my current role, I manage end-to-end print production projects—coordinating with clients, production teams, and printers to ensure timely delivery. I lead pre-production meetings to align expectations and minimize production issues, and I oversee the full lifecycle from intake to billing with accuracy and efficiency.

Before this, I advanced from Customer Service Representative to Tier 2 and Subject Matter Expert, handling complex escalations while coaching and supporting other agents. I’ve also built strong operational discipline through verification work and leadership roles, including training, performance evaluations, real-time scheduling/class coverage, and consistent customer satisfaction through effective issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

SGS & Co (SGx)

Apr 2023 - Present (3 years 2 months)

Managed end-to-end print production projects for the Scotts Miracle-Gro account by coordinating clients, production teams, and printers to meet delivery timelines. Led pre-production meetings and oversaw the project lifecycle from intake to billing with accuracy and efficiency.

Print Production Project Management Client Communication Process Improvement Cross functional Leadership

Customer Service SME

Digital Room (Philippines), Inc.

Jan 2021 - Mar 2023 (2 years 2 months)

Served as a Subject Matter Expert (SME) handling complex customer concerns and escalations across multiple tiers. Supported and coached agents through troubleshooting and issue resolution to improve customer satisfaction.

Escalation Handling Subject Matter Expertise Troubleshooting Client Communication Knowledge Sharing Problem Solving

Verification Specialist

Owens Asia, Ltd.

Sep 2019 - Dec 2020 (1 year 3 months)

Conducted employment, education, and license verifications for international clients, communicating via phone, email, and online platforms. Ensured accuracy and completeness of verification reports while maintaining detailed logs and updated databases.

Education Verification License Verification Client Communication Database Management

Online English Teacher

Spicus Co. Ltd. (Philippine Branch)

May 2015 - Sep 2019 (4 years 4 months)

Led daily operations to ensure tutors met performance and attendance standards while managing scheduling, class coverage, and operational issues in real time. Delivered English lessons, provided structured feedback, and coordinated with admin teams to resolve tutor and student concerns.

Team Leadership Training & Coaching Performance Management Operations Management Classroom Instruction

Technical Information Officer

The Green Book Inc.

Oct 2014 - Feb 2015 (4 months)

Created product descriptions, technical content, and blog articles by researching and summarizing product press releases for publication. Contributed to content strategy ideas to improve website engagement.

Technical Writing Content Development Press Release Research Summarization Blog Writing Content Strategy Proofreading

Flight Operations Officer

JetFlight Aviation Services

Apr 2009 - Oct 2014 (5 years 6 months)

Managed daily flight operations and coordinated aircraft movement while ensuring permits and client requirements were completed accurately. Supervised staff performance, ensured operational compliance, and prepared service reports and operational documentation.

Flight Operations Operational Compliance Staff Supervision Client Services Coordination Process Management