TJ Martinez

Led project handovers and scheduled installations while coordinating internal teams and subcontractors to ensure on-time, on-budget delivery; validated orders/quotes, approved POs/contracts, and drove process improvements during the engagement.

Supported sales teams with contract preparation, subscription management, and renewals while ensuring data accuracy and tracking contract milestones to resolve discrepancies and support automation efforts.

Managed inbound and outbound calls to resolve customer inquiries, identified needs and researched solutions, and maintained accurate records while handling technical issues and multitasking across support functions.

Recruited and trained 100+ streamers, increasing retention by 20% and boosting productivity and engagement through performance and market analysis; implemented a dispute resolution framework that reduced disputes by 30%.

Led operations and strategic planning to improve efficiency and compliance, directed project management activities to deliver projects on time and within budget, and managed HR, payroll, and financial reporting functions.

Recruited and trained staff, improved performance through market analysis and event management, and implemented a conflict resolution framework that reduced disputes and supported business growth.

Managed in-store operations, inventory audits, product displays, and promoter training to maintain brand standards and achieve sales targets while ensuring timely customer fulfillment.

Provided administrative support including scheduling, HR and accounting tasks, payroll tracking, invoice processing, and vendor coordination to ensure efficient daily operations.

Completed a Bachelor of Science in Management with coursework focused on management principles and organizational operations.