Open to opportunities

Sean Ortigoza

@seanortigoza

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Senior Project Manager specializing in technical and digital project delivery.

Philippines

Message

What I'm looking for

I seek a senior project management role where I can lead technical/digital projects, foster client relationships, and drive measurable business impact in a collaborative, growth-focused environment.

I am a seasoned Senior Project Manager with extensive experience leading technical and digital projects across BPO, consulting, and services organizations. I have a strong track record of managing high volumes of projects, driving client relationships, and delivering measurable business results.

Throughout my career I have overseen project lifecycles, defined scope and success measures, and coordinated cross-functional teams to meet timelines and quality standards. I excel at stakeholder communication, workshop facilitation, and translating business needs into actionable plans.

I have led initiatives that produced significant revenue growth, managed large teams and portfolios, and consistently improved delivery through structured planning, WBS allocation, and proactive risk management. I am committed to delivering innovative solutions and collaborating with teams to achieve impactful outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

RCG Global Services Inc

Jul 2023 - Present (2 years 6 months)

Led project management, prioritization, scheduling and client success initiatives, improving delivery predictability and stakeholder collaboration across digital projects.

Project Management Client Relationship Management Documentation Digital Marketing Customer Success Management Account Management Meeting facilitation

Technical Project Manager

Key Discovery Consulting Inc

Apr 2022 - Jul 2023 (1 year 3 months)

Facilitated execution of multiple technical projects, defined project goals and tracked progress while providing regular updates to stakeholders on strategy and adjustments.

Technical Project Management Microsoft Office Salesforce

Digital Project Manager

ProSource BPO

Jan 2018 - Apr 2022 (4 years 3 months)

Collaborated with stakeholders to define scope, risks and resources; led kick-offs and brainstorming and managed an average of 50+ monthly digital projects to successful delivery.

Jira Content Management Systems Risk Management Customer Service Leadership Business Development

Account Manager

EXL Service Philippines Inc

Jul 2015 - Jan 2018 (2 years 6 months)

Served as primary client contact, identified business opportunities that drove territory revenue growth of 200%–1,000% and managed large inside and outside sales teams.

Account Management Client Relationship Management Sales Leadership Team Management Business Development Revenue Growth

Technical Project Manager

Sutherland

Jun 2010 - Jul 2015 (5 years 1 month)

Oversaw multiple projects through all development phases, used WBS for resource allocation and coordinated technical priorities to ensure on-time completion.

Technical Project Management Work Breakdown Structure Resource Allocation Cross Functional Communication Scheduling Risk Management

Implementation Project Manager

Concentrix

Jan 2006 - Jun 2010 (4 years 5 months)

Promoted from client service to implementations PM; prepared and executed project plans to deploy and enhance products, services and process features.

Implementation Management Client Services Project Planning Process Improvement Deployment