Lester Vergara

Oversaw teams of international independent contractors for Search Engine Evaluation and AI Data projects. Supervised teams of Project Managers and Project Coordinators, ensuring quality and timely completion of projects and programs.

Managed international independent contractors for transcription and translation projects, ensuring quality, budget, and time goals were met. Prioritized projects based on completion schedules and handled client and internal stakeholder inquiries.

Supervised site setup and fit-out, coordinating with consultants and vendors. Implemented initial security and safety protocols, and managed the maintenance and security teams.

Converted audio recordings to text transcriptions, ensuring accuracy and adherence to project guidelines. Collaborated with team members to meet daily transcription quotas.

Handled inbound and outbound calls, addressing billing inquiries and offering subscription upgrades to customers. Maintained high levels of customer satisfaction through effective communication.

Gathered data from various regional offices in Mindanao and collated it for submission to the central office. Performed network and equipment setup, including software updates and installations.

Handled call simulations for Call Center trainees and taught Medical Transcription Proper for Medical Transcription Trainees. Conducted assessments and evaluations of trainee performance.

Responsible for assigning teaching schedules to instructors and conducting assessments of trainee performance. Assisted in evaluating the performance of trainees undergoing on-the-job training.

Transcribed audio recordings of doctors' notes, ensuring accuracy and adherence to medical terminology. Maintained confidentiality of patient information.

Transcribed voicemails and converted them into text messages for clients. Ensured timely and accurate delivery of transcribed content.