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schoaib arefi

@schoaibarefi

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Dedicated Salesforce CRM Specialist with a passion for data management.

Switzerland

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What I'm looking for

I am looking for a role that fosters growth, values data-driven insights, and encourages collaboration.

I am a dedicated and detail-oriented Salesforce CRM Specialist with extensive experience in data management and CRM solutions. My career has been defined by my ability to bridge the gap between business requirements and technical solutions, ensuring that organizations can leverage data-driven insights to optimize their processes and drive business outcomes.

At PricewaterhouseCoopers AG, I collaborated closely with teams to implement and optimize Salesforce CRM, aligning our efforts with user needs and business goals. I conducted thorough testing of new Salesforce releases, identified potential improvements, and ensured system functionality. My role also involved training and onboarding new team members, enhancing our team's efficiency and accuracy.

Previously, I worked as a Customer Advisor at PostFinance AG, where I supported companies in utilizing digital payment systems, focusing on data platforms and customer needs. My experience as a Digital Marketing Consultant allowed me to advise SMEs on digital strategies, helping them optimize their market presence and exceed sales targets. I am passionate about continuous learning and personal development, always seeking to improve my skills and contribute to my team's success.

Experience

Work history, roles, and key accomplishments

Current

Salesforce CRM Specialist

Current

PricewaterhouseCoopers AG

Aug 2022 - Present (3 years)

Collaborated closely with teams responsible for Salesforce CRM implementation and optimization, ensuring alignment with user needs and business goals. Conducted testing of new Salesforce releases, identified potential improvements and ensured system functionality. Provided training and onboarding for new team members to enhance efficiency and accuracy.

Salesforce CRM Data Management Technical Support Optimization User Training Business Analysis

Customer Advisor E-Payment

PostFinance AG

Jun 2021 - Present (4 years 2 months)

Supported companies in using digital payment systems with a focus on data platforms and customer needs. Ensured technical support solutions by analyzing and resolving data-related challenges.

Payments Systems Data Platform Customer Support Technical Support Data Analysis Problem Solving

Digital Marketing Consultant

Localsearch Swisscom Directories AG

Apr 2020 - Present (5 years 4 months)

Advised SMEs on digital strategies and data-driven decision-making to optimize market presence. Met and exceeded sales targets by tailoring digital solutions to client needs.

Digital Marketing Digital Strategy Data Driven Decision Making Sales Client Management Administrative Support

Helpdesk Employee

RUAG Corporate Services AG

Dec 2019 - Present (5 years 8 months)

Performed helpdesk duties, providing technical support and resolving user issues. Managed various inquiries efficiently and effectively.

Help Desk Support Technical Support Customer Service Communication

Query & Credit Control Clerk

TNT Swiss Post AG

Oct 2018 - Present (6 years 10 months)

Managed queries related to credit control and ensured accurate data entry. Assisted in maintaining financial records and resolving discrepancies.

Data Entry

Customer Service Advisor

PostFinance AG

Nov 2017 - Present (7 years 9 months)

Provided customer service support, addressing inquiries and resolving issues. Maintained a high level of customer satisfaction through effective communication.

Customer Service Communication Customer Satisfaction Support

Call Center Agent Outbound/Inbound

Betterhomes AG

Sep 2017 - Present (7 years 11 months)

Handled both outbound and inbound calls, providing information and support to clients. Managed customer interactions efficiently and professionally.

Call Center Operations Outbound Calling Inbound Communication Problem Solving

Sales and Internal Services

Schweizerische Bundesbahnen (SBB) AG

Aug 2016 - Present (9 years)

Supported sales activities and internal service operations within the organization. Gained practical experience in customer interaction and administrative tasks.

Sales Support Administrative Support Team Collaboration

Education

Degrees, certifications, and relevant coursework

Feusi Bildungszentrum

Kaufmann EFZ, Commercial Studies

Completed a Swiss Certified Commercial Diploma, focusing on commercial practices and business administration. Gained foundational knowledge in business operations and management.

Westbourne Academy

Language Study Program, Language Studies

Participated in an intensive language study program to enhance English proficiency. Focused on improving communication skills and cultural understanding.