Open to opportunities

Veronika Mihovec

@veronikamihovec

Message

Data-driven operations professional with expertise in data analysis.

Switzerland

Message

What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a multilingual and data-driven Business Operations professional with over 5 years of cross-industry experience across Croatia, Ireland, and Switzerland. I have a proven track record in optimizing workflows, analyzing performance metrics, and driving strategic decisions through data. My skills in Excel, SQL, Tableau, and various CRM platforms have enabled me to uncover insights from complex datasets and collaborate effectively with stakeholders to translate findings into actionable results.

Currently, I serve as an Operations & Business Coordinator at & Other Stories in Zürich, where I manage partner portals and digital campaign rollouts, significantly reducing content delivery time. My previous roles have equipped me with strong analytical skills, allowing me to enhance operational efficiency and ensure compliance with regulatory standards. I am now seeking to transition into a data analyst or technical operations role where I can further leverage my data analysis expertise.

Experience

Work history, roles, and key accomplishments

Current

Operations & Business Coordinator

Current

& Other Stories

May 2024 - Present (1 year 2 months)

Managed partner portals for over 130 contacts, reducing content delivery time by 25%. Coordinated digital campaign rollouts, managing CHF 35K budgets and asset timelines across internal and external teams.

SharePoint)Campaign Management Budget Management

Business Operations Trainee

& Other Stories

Dec 2023 - Present (1 year 7 months)

Analyzed weekly sales and inventory reports in Excel, delivering trend insights for leadership. Supported in-store workflow optimization, improving task delegation and efficiency.

Excel Sales Analysis Inventory Management Workflow Optimization

Sales Advisor

& Other Stories

Sep 2023 - Present (1 year 10 months)

Provided expert product knowledge and demonstrations, tailoring recommendations to customer needs. Managed and optimized the jewelry department, ensuring premium displays and high service standards.

Product Knowledge Customer Service Sales Merchandising Time Management

Client Services Associate

AIB Bank

Apr 2018 - Present (7 years 3 months)

Assisted over 50 clients daily with account services, maintaining 98% satisfaction while ensuring compliance with Irish CPC guidelines. Conducted KYC file reviews and created structured CRM profiles, improving audit readiness and data accuracy.

Client Services KYC CRM Data Entry Financial Reporting Regulatory Compliance

T-

Junior Personal Assistant & Media Manager

T-Com

Jul 2015 - Present (10 years)

Managed over 100 executive emails daily with 98% accuracy using Outlook. Analyzed digital engagement via Google Analytics & Meta tools, boosting interaction by 25%.

Google Analytics Meta Business Suite Event Coordination Content Creation Hootsuite Canva

Education

Degrees, certifications, and relevant coursework

Unknown

Diploma, Project & Business Administration

Completed a comprehensive program in Project & Business Administration, gaining foundational knowledge in managing projects and business operations. Developed skills essential for strategic planning and administrative efficiency.