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@veronikamihovec
Data-driven operations professional with expertise in data analysis.
I am a multilingual and data-driven Business Operations professional with over 5 years of cross-industry experience across Croatia, Ireland, and Switzerland. I have a proven track record in optimizing workflows, analyzing performance metrics, and driving strategic decisions through data. My skills in Excel, SQL, Tableau, and various CRM platforms have enabled me to uncover insights from complex datasets and collaborate effectively with stakeholders to translate findings into actionable results.
Currently, I serve as an Operations & Business Coordinator at & Other Stories in Zürich, where I manage partner portals and digital campaign rollouts, significantly reducing content delivery time. My previous roles have equipped me with strong analytical skills, allowing me to enhance operational efficiency and ensure compliance with regulatory standards. I am now seeking to transition into a data analyst or technical operations role where I can further leverage my data analysis expertise.
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Work history, roles, and key accomplishments
& Other Stories
May 2024 - Present (1 year 6 months)
Managed partner portals for over 130 contacts, reducing content delivery time by 25%. Coordinated digital campaign rollouts, managing CHF 35K budgets and asset timelines across internal and external teams.
& Other Stories
Dec 2023 - Present (1 year 11 months)
Analyzed weekly sales and inventory reports in Excel, delivering trend insights for leadership. Supported in-store workflow optimization, improving task delegation and efficiency.
& Other Stories
Sep 2023 - Present (2 years 2 months)
Provided expert product knowledge and demonstrations, tailoring recommendations to customer needs. Managed and optimized the jewelry department, ensuring premium displays and high service standards.
AIB Bank
Apr 2018 - Present (7 years 7 months)
Assisted over 50 clients daily with account services, maintaining 98% satisfaction while ensuring compliance with Irish CPC guidelines. Conducted KYC file reviews and created structured CRM profiles, improving audit readiness and data accuracy.
T-Com
Jul 2015 - Present (10 years 4 months)
Managed over 100 executive emails daily with 98% accuracy using Outlook. Analyzed digital engagement via Google Analytics & Meta tools, boosting interaction by 25%.
Degrees, certifications, and relevant coursework
Diploma, Project & Business Administration
Completed a comprehensive program in Project & Business Administration, gaining foundational knowledge in managing projects and business operations. Developed skills essential for strategic planning and administrative efficiency.
Software and tools used professionally
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