Open to opportunities

T Richardson

@trichardson

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Data management specialist with expertise in optimising processes & reducing issue resolution times.

Switzerland

Message

What I'm looking for

I am looking for a remote role that offers opportunities for growth and collaboration, where I can leverage my data management skills to drive efficiency, quality and support organizational success.

I’m a results-driven Data Management Specialist with a proven record in driving operational excellence across pharmaceuticals, medical devices, and beyond. Leveraging deep expertise in Oracle, SAP, and legacy systems, I’ve slashed incident resolution times by up to 80% and accelerated response rates through targeted data integrity initiatives.

My hands-on, entrepreneurial mindset fuels process optimization—from master data cleansing to system integrations—ensuring seamless workflows and delighted stakeholders. I thrive in collaborative, cross-functional teams, championing digital transformation and AI-powered solutions to unlock efficiencies. Grounded in empathy, integrity, and a relentless focus on customer success, I deliver consistent, high-quality support and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Care Support

PEOPLE MANAGEMENT GMBH

Co-organized a networking event, managing logistics, social media, communications, and attendee engagement.

Event Coordination Social Media Management Logistics Communication Skills

Data Management Analyst

BECKMAN COULTER

Optimized CRM and ERP (Oracle 11i) by resolving data discrepancies, reducing customer escalations by 75% and improving response time by 60%.

CRM ERP Data Analysis Problem Solving Process Improvement

PMO Project Management Office

SWISS International Airlines

Coordinated project support and improved efficiency, reducing project delays by 15%.

Project Coordination Stakeholder Management Communication Skills Problem Solving

Profile Data Management Support

FOSSIL GROUP EUROPE

Implemented a data-driven approach to handling Customer Master Data (SAP SD), resulting in a 45% reduction in incident resolution time.

Data Management SAP Process Optimization

System Support Analyst

ARVINMERITOR

Orchestrated master data governance, reducing data errors by 80% and supporting Global Oracle 9i Implementation.

Data Governance Oracle 9i Data Management Process Improvement

Data Management Administrator

NOVARTIS

Managed Global Product Coding Database and SAP, ensuring compliance and data integrity. Optimized IT incident management, cutting resolution time by 80%.

Data Management SAP Compliance Incident Management Collaboration