I am looking for a remote role that offers opportunities for growth and collaboration, where I can leverage my data management & business analysis skills to drive efficiency, quality and support organizational success.
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T Richardson
@trichardson
Data expert: Oracle/SAP, process optimization, global pipelines. Clean data, happy customers.
SwitzerlandWhat I'm looking for
Experienced Business Analyst with 15+ years driving operational excellence across pharma, medical devices & automotive sectors in Switzerland and internationally. Proven track record delivering measurable business impact through data-driven process optimization. Combines technical expertise in enterprise systems (Oracle, SAP) with modern digital capabilities including AI integration & stakeholder management across cross-functional teams.
• Achieving up to 95% error reduction & improving operational efficiency.
Hands-on, solution-focused, & a strong interest in Digital Transformation, Global Harmonisation & AI tools. A modest, efficient professional who prioritises customer satisfaction & delivering high-quality support with positivity, integrity, & empathy.
Experience
Work history, roles, and key accomplishments
BC
Data Management Analyst
BECKMAN COULTER
Optimized CRM and ERP (Oracle 11i) by resolving data discrepancies, reducing customer escalations by 75% and improving response time by 60%.
PG
Customer Care Support
PEOPLE MANAGEMENT GMBH
Co-organized a networking event, managing logistics, social media, communications, and attendee engagement.
FE
Profile Data Management Support
FOSSIL GROUP EUROPE
Implemented a data-driven approach to handling Customer Master Data (SAP SD), resulting in a 45% reduction in incident resolution time.
SA
PMO Project Management Office
SWISS International Airlines
Coordinated project support and improved efficiency, reducing project delays by 15%.
NO
Data Management Administrator
NOVARTIS
Managed Global Product Coding Database and SAP, ensuring compliance and data integrity. Optimized IT incident management, cutting resolution time by 80%.
AR
System Support Analyst
ARVINMERITOR
Orchestrated master data governance, reducing data errors by 80% and supporting Global Oracle 9i Implementation.
Education
Degrees, certifications, and relevant coursework
Open University
Certification, IT & Computing
2016 - 2016
Completed 120 credits in IT & Computing, focusing on various aspects of information technology and its applications in business environments.
University College Birmingham
BTec National Diploma, Hospitality Management
1991 - 1993
Completed a BTec National Diploma, NVQ, City & Guilds I+II in Hotel & Catering/Hospitality, gaining practical skills in the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
SwitzerlandAuthorized to work in
United KingdomSalary expectations
6k-10k EUR
Social media
Job categories
Skills
Power BIData ManagementSAPOracleCRMERPProject CoordinationIncident ManagementData IntegrityProcess ImprovementCustomer ServiceGmailCommunication SkillsProblem SolvingAnalytical SkillsAccount ManagementAgileAttention To DetailAIBusiness DevelopmentB2B SalesBusiness AcumenCollaborationCross Functional CollaborationComplianceCustomer SuccessData AnalysisDockerDocumentationDigital MarketingExcelEnglishEmail MarketingFlexibilityInterpersonal SkillsIncident ResponseInformation SecurityIntegrationInnovationKPIsMicrosoft OfficeMicrosoft ExcelMS OfficeMarket ResearchOrganizational SkillsOnboardingOptimizationObservabilityOperations ManagementQualityQuality ControlQuality AssuranceQuality ManagementRelationship BuildingReportingRemote WorkRelationship ManagementResearchRoot CauseRemote TeamTime ManagementTeam CollaborationTrainingTroubleshootingTechnical SupportUser ExperienceVerbal CommunicationWindowsWritten CommunicationWritingWordZoomZapier
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