Open to opportunities

Nicolas Juckler

@nicolasjuckler

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Customer Success leader driving retention and growth across tech, telecom and banking.

Belgium

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What I'm looking for

I am seeking a Swiss-based role where I can lead customer success, drive retention and growth, use data-driven insights, and contribute in an international, impact-focused team.

I am a Customer Success leader with a Master's in Business Engineering and over six years' experience across technology, telecom and banking, operating in both corporate environments and fast-paced startups.

I have led CSM teams, managed strategic accounts worth over €2M recurring revenue, and delivered zero churn through proactive engagement while achieving 4x usage growth across top-tier telecom customers and training 1,000+ users onsite.

I combine data analysis and project management skills with hands-on account leadership, process streamlining and international experience, and I am actively seeking new opportunities on the Swiss market.

Experience

Work history, roles, and key accomplishments

Account Manager

Caisse d’épargne CEPAC

Managed advisory services for 600+ private clients, improved branch performance to top 3 in territory and maintained compliance with AMF certification standards.

Retail Banking Advisory Business Development Performance Improvement & Compliance Relationship Management Sales

Head of Customer Success

Riaktr

Led the CSM team and streamlined processes to ensure retention of strategic accounts generating €2M+ recurring revenue, maintaining zero churn and driving 4x usage growth across key accounts.

Customer Success Account Management Retention Data Analysis Project Management Stakeholder Management CRM

Guest Relations Officer

Club Med

Managed guest relations and VIP client services, exceeding village commercial objectives and serving as Gold/VIP client referent.

Guest Relations Customer Service VIP Sales Communication Event Coordination

Customer Success and Project Manager

Riaktr

Managed CSM operations for seven top-tier African telecom operators, delivered onsite trainings to 1,000+ users and achieved a 4x overall usage growth across accounts while maintaining zero churn.

Customer Success Project Management Training Delivery Account Management Data Analysis Stakeholder Management