Open to opportunities

Gianna Pamela Maglasang

@giannapamelamaglasan

Message

Dedicated customer service professional with extensive telecommunications experience.

Switzerland

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused professional with extensive experience in providing exceptional support in telecommunications and financial-related environments. My background includes troubleshooting technical issues, resolving customer inquiries, and ensuring high levels of customer satisfaction. I have a proven ability to handle complex situations with patience and efficiency while adhering to company policies and service level agreements.

Throughout my career, I have demonstrated strong communication skills and a passion for delivering excellent service. I have worked as a Customer Service Professional at Manulife Data Services, where I assisted members with their group retirement plans and online account management. My experience also includes quality assurance roles, where I evaluated sales calls and provided constructive feedback to improve team performance.

Experience

Work history, roles, and key accomplishments

Customer Service Professional

Manulife Data Services, Inc.

Oct 2022 - Mar 2024 (1 year 5 months)

Provided exceptional customer support for group retirement plans, assisting members with eligibility, account management, and contribution procedures. Ensured high levels of customer satisfaction while adhering to company policies and SLAs.

Customer Support Account Management Problem Solving Technical Troubleshooting Communication Skills Customer Satisfaction Compliance Contribution Procedures Retirement Planning

Quality Assurance Associate

TaskPro Outsourcing

Jul 2022 - Oct 2022 (3 months)

Evaluated sales calls for adherence to scripts and compliance, providing constructive feedback and coaching to improve sales representatives' performance. Documented results and shared insights with management to enhance service quality.

Quality Assurance Call Evaluation Feedback Coaching Compliance Performance Reporting Communication Skills Customer Service

Customer Service Associate

Accenture, Inc.

Aug 2020 - Apr 2022 (1 year 8 months)

Handled inbound customer inquiries regarding mobile and broadband services, providing technical support and assistance with account management. Managed billing inquiries and escalated unresolved issues to technicians.

Customer Service Technical Support Inbound Account Management Billing Problem Solving Communication Skills Customer Escalation Customer Support

Education

Degrees, certifications, and relevant coursework

Philippine State College

Bachelor of Science, Aviation Electronics Technology

2014 - 2018

Grade: Magna Cum Laude

Studied Aviation Electronics Technology, focusing on the technical aspects of aviation systems and electronics. Graduated Magna Cum Laude, demonstrating high academic achievement and dedication to the field.