Donika Selmani

As a Junior Sales Consultant, I provide customer solutions, manage ticket hygiene, and ensure effective communication throughout the support process. I analyze requests and escalate issues when necessary, while also testing user stories and providing feedback to developers.

In my role as a Customer Call Agent, I handled customer inquiries, provided solutions, and documented requests. I ensured customer satisfaction through effective communication and timely responses.

As a Telemarketing Agent, I engaged with potential customers, promoted services, and managed follow-ups to enhance customer acquisition and retention.

During my apprenticeship in accounting, I processed invoices, managed cash registers, and organized HR activities. I gained practical experience in finance and developed skills in customer support and supply chain management.

As a cashier, I provided excellent customer service, managed transactions, and maintained a clean and organized workspace. I developed strong communication skills and learned to handle cash efficiently.

Achieved the Business English Certificate Preliminary, showcasing skills in business English communication.

Completed the Diploma in French language studies, demonstrating proficiency in the French language.

Participated in a preparatory school year focused on Administration, laying the groundwork for future studies and career in business.