Open to opportunities

Carlo Simango

@carlosimango

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Dedicated Germand and English customer service consultant with extensive sales experience.

South Africa

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What I'm looking for

I seek a dynamic role in a growth-oriented company that values teamwork and innovation.

I am a dedicated customer service consultant with over a decade of experience in various roles across Switzerland and South Africa. My journey began as a waiter, where I honed my interpersonal skills, and progressed through various customer-facing positions, including administration and sales. I have consistently demonstrated my ability to exceed sales targets and build strong relationships with clients, which has been a cornerstone of my career.

Throughout my professional journey, I have acquired a diverse skill set, including proficiency in Salesforce and Google Suite, as well as a strong understanding of marketing software programs. My experience spans multiple industries, allowing me to adapt quickly and thrive in fast-paced environments. I am passionate about providing exceptional service and ensuring client satisfaction, which I believe is key to any successful business.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Singularity Talent Hub

Mar 2025 - Present (4 months)

Conducted daily outbound prospecting via cold calls, emails, and social channels, qualifying leads and scheduling discovery calls for Account Executives. Maintained CRM updates, tracked sales activity, and generated performance reports.

Sales Development Cold Calling Lead Qualification CRM Management Sales Reporting

Customer Sales Specialist

Neo Group

May 2024 - Feb 2025 (9 months)

Marketed software programs via phone, social media, and email, promoting cutting-edge network management, cloud, and AI solutions. Consistently met or exceeded sales targets and built strong client relationships.

Software Sales Digital Marketing Cold Calling Client Relations Sales Targets

Customer Sales Representative

Econics AG

Jan 2023 - Apr 2023 (3 months)

Software Sales Digital Marketing Cold Calling Client Relations Sales Targets

German Customer Service Consultant

Quantanite-Doordash SA

Dec 2021 - Oct 2022 (10 months)

Ensured merchants had a delightful onboarding experience, educating them on processes and protocols. Communicated across multiple teams to coordinate seamless transitions onto the platform.

Customer Service Onboarding Salesforce Google Suite Communication

Customer Consultant

Manor Zurich Letzipark

Aug 2020 - Nov 2021 (1 year 3 months)

Provided customer service in a retail environment, assisting clients with their needs and ensuring a positive shopping experience. Handled inquiries and resolved issues efficiently.

Customer Service Retail Operations Communication Problem Solving

Client Services Consultant

Mictech Skills Solutions SA

Oct 2017 - Dec 2019 (2 years 2 months)

Marketed academic programs and conferences through telesales, preparing packages and brochures for delegates. Organized accommodation and venues for events, ensuring smooth execution.

Telesales Marketing Event Planning Client Relations Sales Targets

Customer Consultant

Transportunternehmen SBB Cargo Rail

Jun 2016 - May 2017 (11 months)

Provided customer support for rail transport services, addressing client needs and ensuring smooth operations. Managed inquiries and maintained service quality.

Customer Service Logistics Support Communication

Customer Consultant

ISSS Schweiz AG

Jul 2013 - May 2016 (2 years 10 months)

Assisted customers with inquiries and provided solutions to their issues. Maintained strong customer relationships and ensured high satisfaction levels.

Customer Service Problem Solving Client Relations Communication Support

Administration Clerk

Swica Zurich Gesundheitsorganisation

Jul 2010 - May 2013 (2 years 10 months)

Provided administrative support, managed documentation, and handled client inquiries. Ensured smooth office operations and maintained accurate records.

Administration Document Management Data Entry Office Management

Waiter

Outer Limits Restaurant and Cocktail Bar SA

Apr 2008 - Apr 2010 (2 years)

Served customers and managed orders efficiently in a fast-paced restaurant environment. Maintained high standards of customer service and contributed to a positive dining experience.

Customer Service Order Management Food Service Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Sgodiphola Secondary School

Matric, General Studies

Grade: Admission to Bachelor’s degree

Completed secondary education with a Bachelor's degree admission. Achieved strong results in English, IsiZulu, and Life Orientation, demonstrating a solid academic foundation.

RASA

Certificate, Hospitality

Grade: Attendance Certificate

Obtained a certificate in Hospitality from RASA, focusing on industry best practices and service standards. Developed foundational skills essential for professional roles within the hospitality sector.

Unknown

Certificate, Customer Care

Grade: Certificate

Completed a certificate program in Customer Care and Batho Pele Principles, emphasizing public service ethics and client satisfaction. Gained knowledge in effective customer interaction and service delivery.

Unknown

Certificate, Administration

Grade: Certificate

Acquired an Administration Certificate, covering essential administrative practices and office management skills. Developed competencies in organizational tasks and support functions.

Microsoft Professional

Certification, Information Technology

Grade: IT certification

Achieved IT certification as a Microsoft Professional, demonstrating proficiency in Word, Excel, PowerPoint, and Outlook. Developed strong computer skills essential for various professional environments.