Looking for a job

Marie-Louise Merdenyan

@marie-louisemerdenya

Message

I build lasting client relationships through premium customer service, sales, and digital support.

Switzerland

Message

What I'm looking for

I'm looking to contribute my customer service, client advisory, CRM, and digital-service experience in a service-oriented role where I can build trusted client relationships and resolve complex requests.

I've delivered premium customer experiences across MAJESTIQUE JEWELRY, Swisscard AECS, BVLGARI, Moncler, and luxury retail environments. At BVLGARI, I generated over CHF 1.2 million in annual sales through personalized consultation, CRM, and after-sales service for high-net-worth clients.

At Swisscard AECS, I supported American Express Platinum and Centurion Card Members with complex service, technical, and administrative requests across phone and digital channels. I bring hands-on experience in customer documentation, complaint management, digital services, Salesforce, sales operations, and long-term client relationship management.

Experience

Work history, roles, and key accomplishments

Customer Service Professional

Majestique Jewelry

May 2025 - Jul 2026 (1 year 2 months)

Managed customer inquiries and provided personalized support across phone and digital channels. Handled orders, customer requests, and administrative processes, ensuring accurate documentation and timely follow-up.

Customer Service Order Management Administrative Support Documentation Customer Relationship Management