Fleur Papatya

Provided internal sales support for software products. Assisted with various sales-related tasks to ensure smooth operations and customer satisfaction.

Engaged in customer acquisition activities as a remote agent for a temporary project. Focused on generating new leads and expanding the customer base.

Served as IT Helpdesk support for a three-month temporary position. Provided first-level technical assistance to users.

Provided administrative support to ambulatory structures across Switzerland for the MAS Survey 2019. Ensured efficient data collection and coordination within the medical field.

Worked as a Commercial Assistant, handling business administration tasks for a seafood business. Managed various commercial operations and administrative duties.

Served as an HR Assistant, translating contracts and managing job inquiries. Handled announcements on LinkedIn and job boards, invoicing, and employee screening.

Provided first-level help desk support for IT Services AG Bern. Assisted users with general ERP system inquiries and technical issues.

Coordinated complaints for medical devices, ensuring ISO certification compliance. Managed quality interactions, medical response letters, and follow-ups with stakeholders.

Managed order processing and quote creation as an Order Management Specialist. Handled international customer inquiries, contract checks, and reporting.

Managed order entry, marketing activities, and technical documentation. Handled credit notes, invoices, customer complaints, and coordinated shipments for EMEA and China.

Handled customer complaints on CRM Oracle and managed sample dispatches. Provided primary level support for website registration and answered inquiries about Nestlé products.

Managed proforma invoices, EDI orders, credit notes, and stock returns. Handled forecasting, invoicing, administration, and shipping documents, supporting sales operations.

Translated documents, entered data, and handled technical reports and customer inquiries. Managed invoicing, credit notes, and provided assistance to sales and marketing.

Provided third-party financial reports and information from the Register of Commerce. Conducted rating and collection activities in German, preparing reports and key figures.

Responsible for translation services. Translated various documents as needed.

Managed payment administration, billing, and account summaries. Handled collections, payment arrangements, and credit limit checks.

Studied Lifescience Pharmatechnology at Hochfachschule FHNW in Basel. This was a distance learning program with 20% mandatory in-person presence at the academy.

Completed ITIL Training Center Outlook, Powerpoint, Excel Certificate.

Completed Course ESSR/ASCA Anatomie.

Obtained a certificate from ZMP Unil Goethe Institut.

Completed Legal Secretary education in Lausanne.

Graduated as a Management Assistant in Holland.

Attended Business School in Holland, MEAO.

Obtained a Bachelor Degree in Business Administration in Holland.