SKSarda knight
@sardaknight
Experienced Remote Customer Service Representative dedicated to client satisfaction.
United StatesWhat I'm looking for
I am an experienced Remote Customer Service Representative with 18 years in service-oriented roles. My expertise lies in managing high call volumes, resolving complex issues, and maintaining customer satisfaction. I am proficient in remote communication tools and systems, demonstrating a strong ability to work independently while ensuring HIPAA compliance and documentation accuracy.
In my recent role at TTEC, I handled inbound calls for CVS OTC, assisting customers with orders and resolving issues related to shipments and product eligibility. I consistently met performance metrics, showcasing my commitment to delivering efficient and empathetic support. My previous experiences in housekeeping roles have further honed my attention to detail and ability to maintain high standards of cleanliness and patient comfort.
Experience
Work history, roles, and key accomplishments
Housekeeper
Genesis Healthcare
Jun 2024 - Present (1 year 1 month)
Maintains facility hygiene by thoroughly cleaning patient rooms and common areas, supporting infection control by ensuring sanitation and cleanliness protocols are followed. Collaborates with clinical staff to enhance patient comfort and satisfaction.
CVS OTC Customer Service Representative
TTEC
Dec 2022 - Present (2 years 7 months)
Handled inbound calls to assist customers with OTC orders, card activation, and product eligibility, resolving issues related to delayed shipments, incorrect orders, and balance inquiries. Utilized multiple systems simultaneously while maintaining call efficiency and professionalism, ensuring HIPAA compliance through accurate documentation of all interactions.
Housekeeper Aide
Promedica
Aug 2015 - Present (9 years 11 months)
Ensured cleanliness and sanitation in designated areas of the healthcare facility, maintaining adequate stock of cleaning supplies and safely disposing of waste. Supported patient care by preparing rooms and restocking essential items.
Housekeeper
Wells Fargo Center
Aug 2012 - Present (12 years 11 months)
Upheld strict cleanliness standards for high-traffic public spaces and offices, ensuring all areas were guest-ready. Reported maintenance issues promptly to ensure timely resolution.
Personal Home Care Aide
Infinite Care Inc
Jul 2011 - Present (14 years)
Provided compassionate personal care and household assistance for clients, including preparing meals and maintaining cleanliness. Supported clients with health appointments and mobility routines.
Education
Degrees, certifications, and relevant coursework
Audenried High School
High School Diploma, General Studies
Completed high school education, earning a diploma in 2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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