Sarda knightSK
Open to opportunities

Sarda knight

@sardaknight

Experienced Remote Customer Service Representative dedicated to client satisfaction.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a supportive environment.

I am an experienced Remote Customer Service Representative with 18 years in service-oriented roles. My expertise lies in managing high call volumes, resolving complex issues, and maintaining customer satisfaction. I am proficient in remote communication tools and systems, demonstrating a strong ability to work independently while ensuring HIPAA compliance and documentation accuracy.

In my recent role at TTEC, I handled inbound calls for CVS OTC, assisting customers with orders and resolving issues related to shipments and product eligibility. I consistently met performance metrics, showcasing my commitment to delivering efficient and empathetic support. My previous experiences in housekeeping roles have further honed my attention to detail and ability to maintain high standards of cleanliness and patient comfort.

Experience

Work history, roles, and key accomplishments

GH

Housekeeper

Genesis Healthcare

Jun 2024 - Present (1 year 1 month)

Maintains facility hygiene by thoroughly cleaning patient rooms and common areas, supporting infection control by ensuring sanitation and cleanliness protocols are followed. Collaborates with clinical staff to enhance patient comfort and satisfaction.

TT

CVS OTC Customer Service Representative

TTEC

Dec 2022 - Present (2 years 7 months)

Handled inbound calls to assist customers with OTC orders, card activation, and product eligibility, resolving issues related to delayed shipments, incorrect orders, and balance inquiries. Utilized multiple systems simultaneously while maintaining call efficiency and professionalism, ensuring HIPAA compliance through accurate documentation of all interactions.

PR

Housekeeper Aide

Promedica

Aug 2015 - Present (9 years 11 months)

Ensured cleanliness and sanitation in designated areas of the healthcare facility, maintaining adequate stock of cleaning supplies and safely disposing of waste. Supported patient care by preparing rooms and restocking essential items.

WC

Housekeeper

Wells Fargo Center

Aug 2012 - Present (12 years 11 months)

Upheld strict cleanliness standards for high-traffic public spaces and offices, ensuring all areas were guest-ready. Reported maintenance issues promptly to ensure timely resolution.

II

Personal Home Care Aide

Infinite Care Inc

Jul 2011 - Present (14 years)

Provided compassionate personal care and household assistance for clients, including preparing meals and maintaining cleanliness. Supported clients with health appointments and mobility routines.

Education

Degrees, certifications, and relevant coursework

AS

Audenried High School

High School Diploma, General Studies

Completed high school education, earning a diploma in 2005.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Sarda knight - Housekeeper - Genesis Healthcare | Himalayas