Open to opportunities

amber brunnabend

@amberbrunnabend

Message

I handle high-volume customer support, pharmacy inquiries, data entry, and scheduling with accuracy and care.

United States

Message

What I'm looking for

I'm looking for a customer service, healthcare support, data entry, or office operations role where I can use accurate documentation, strong communication, HIPAA compliance, and problem-solving skills.

I've supported pharmacy customers at TTEC by handling high-volume calls about prescriptions, refills, delivery tracking, billing, and medication inquiries while maintaining HIPAA compliance and accurate records.

At Precise Projects, I process customer requests by phone and email, manage documentation and data entry, and coordinate appointments and calendars. My background also includes compassionate direct patient care as a Certified Nursing Assistant, along with office operations, problem resolution, and customer-focused communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Service/Office Assistant

Current

Precise Projects

Dec 2022 - Present (3 years 9 months)

Processed high-volume customer requests via phone and email while maintaining accurate documentation and timely follow-up. Completed data entry and records management tasks with high attention to detail and efficiency.

Customer Service Data Entry Documentation Scheduling Time Management Written And Verbal Communication

Remote Pharmacy Customer Service Representative

TTEC

Nov 2025 - Mar 2026 (4 months)

Managed high-volume inbound customer calls regarding prescriptions, refills, delivery tracking, billing, and medication inquiries in a remote call center environment. Verified patient information and maintained strict HIPAA compliance while accurately updating customer records and prescription data.

Customer Service Call Center Operations HIPAA compliance Data Entry CRM Systems problem resolution Documentation Active Listening

Housekeeper

HHS

Oct 2024 - Feb 2025 (4 months)

Maintained sanitation and cleanliness standards in high-traffic environments while completing daily assignments efficiently. Collaborated with team members to improve productivity and ensure timely completion of housekeeping tasks.

Cleaning Sanitation Collaboration Time Management Attention To Detail

Certified Nursing Assistant

Unlimited Home Care of Louisiana

Nov 2013 - Mar 2014 (4 months)

Assisted patients with daily living activities, mobility support, hygiene, and medication-related care. Monitored and documented patient vital signs, supporting quality patient care and accurate reporting.

Patient Care Vital Signs Monitoring Documentation