Reva Baker

Managed high-volume remote inquiries via phone and secure messaging, exceeding response-time performance metrics while maintaining a professional virtual presence. Provided accurate healthcare-related scheduling and policy information and resolved multi-layered patient complaints and billing/records discrepancies.

Provided remote customer support by resolving issues promptly and maintaining high satisfaction. Used CRM to document interactions and improved upsell opportunities through tailored product recommendations.

Performed residential cleanings with a focus on detail, including dusting, vacuuming, mopping, and sanitizing surfaces. Addressed client concerns professionally, collaborated to meet specific cleaning preferences, and inspected completed work to ensure quality standards.

Provided member service by greeting customers warmly, building loyalty, and completing accurate end-of-day cash proof tasks. Processed deposits, withdrawals, loan payments, and issued money orders and cashier’s checks while proactively resolving member issues.

Assisted customers with a warm, professional approach by answering questions about products and services accurately and on time. Built positive relationships to drive repeat business and supported company branding through product and service promotion.

Handled customer questions and concerns through emails and inbound/outbound calls, maintaining accurate records of complaints. Provided technical support and processed prescription requests, including data entry for customer and physician information and monitoring claims to support customer needs.

Assisted clients with mobility and daily tasks to support independence and quality of life. Monitored nutritional requirements, documented medication administration on time, and helped clients with errands and appointments while ensuring care plan compliance.

Provided policy and service information to customers, resolving questions and complaints efficiently with clear, professional support. Handled online orders and credit card transactions, updated account information, and responded to claim inquiries with accurate, timely resolutions.

Supported clients with mobility and daily living tasks to promote independence and wellbeing. Transported clients to appointments, assisted with errands, monitored nutrition, documented medication administration, and provided compassionate personal supervision.

Worked in a fast-paced food service environment by handling customer care at the register and preparing food and drinks to quality standards. Greeted customers, relayed orders to the kitchen, restocked items, and maintained cleanliness in dining and kitchen areas.

Provided friendly customer service in a fast-paced setting by operating the cash register accurately and preparing food and drinks. Kept dining room and kitchen areas clean, restocked supplies, and ensured prompt order relay to support consistent service quality.

Earned a High School Diploma through Adult Community Education in Tallahassee, Florida.