Open to opportunities

Sarah Jane Collanto

@sarahjanecollanto

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Experienced virtual assistant and operations specialist delivering data-driven admin and customer support.

Philippines

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What I'm looking for

I seek a remote role where I can apply analytics-driven admin and support skills, contribute to process improvements, and grow within a collaborative, responsive team.

I am a detail-oriented virtual assistant and operations specialist with 10+ years supporting executives and remote teams across administrative, customer support, analytics, and lead-generation functions. I have a proven track record improving processes and delivering high-quality outputs—managing inboxes and calendars, creating SOPs, and producing actionable analytics using GA4, GTM, and Looker Studio.

My strengths include strong communication, adaptability, and a dependable work ethic; I have supported agencies and legal teams, delivered thousands of refined leads, maintained 88–96% data quality, and resolved high-volume client inquiries using Zendesk, Slack, and Gmail.

Experience

Work history, roles, and key accomplishments

Web Analytics Assistant

Thrive Marketing Agency

Jul 2024 - Jul 2025 (1 year)

Implemented GA4 event tracking via Google Tag Manager and built interactive Looker Studio reports that produced actionable insights to improve form conversion rates and inform PPC and organic campaign decisions.

GA4 Google Tag Manager Looker Studio Conversion Tracking Google Sheets Reporting Data Visualization

Support Specialist

Pareto AI

Jul 2023 - Sep 2024 (1 year 2 months)

Managed 15+ client inboxes and coordinated 15+ weekly project assignments while resolving 75+ weekly inquiries from AI workers using Zendesk, Slack, and Gmail to maintain project timelines and client satisfaction.

Zendesk Gmail)HubSpot Google Sheets Slack client support Project Coordination

Executive Assistant

Archie’s Video Agency

Feb 2024 - Aug 2024 (6 months)

Managed executive inboxes and calendars, screened 30–40 applicants bi-monthly, and delivered 1,200 refined leads to support client onboarding and recruitment processes.

Executive Support Calendar Management Lead Generation Google Workspace Notion Canva Onboarding

Data Analyst

Pareto AI

Mar 2021 - Jul 2023 (2 years 4 months)

Executed weekly research and lead-generation tasks with 88–96% quality accuracy, collaborated with project managers, and reviewed co-worker outputs to ensure consistent data deliverables.

Lead Generation Data Enrichment Google Workspace Notion Trello Monday.Com Quality Assurance Reporting

General Virtual Assistant

GA Basics Limited

Sep 2020 - Nov 2021 (1 year 2 months)

Conducted competitive research, authored tool manuals and SOPs in Atlassian Confluence, and supported the CEO with product research and bi-weekly project presentations.

Confluence Competitive Research Google Workspace Administrative Support

Marketing VA

VisiSearch International Limited

Nov 2018 - Sep 2020 (1 year 10 months)

Generated research reports with insights and recommendations, validated leads for marketing, and presented project summaries to the CEO while managing five internal projects.

Lead Generation Market Research Reporting Project Management Presentation Data Validation

Document Analyst

Baker McKenzie

Nov 2015 - Nov 2018 (3 years)

Managed legal team inboxes, formatted legal documents and presentations with high accuracy, and maintained detailed client records ensuring compliance with legal standards.

Microsoft Word PowerPoint Records Management Confidentiality

POS Helpdesk Associate

Equicom

May 2015 - Aug 2015 (3 months)

Provided Level 1 POS technical support to store employees, assisted field engineers with service ticket creation, and processed daily shift reports to resolve POS issues promptly.

Technical Support Ticketing Customer Service Troubleshooting Phone Support