Open to opportunities

Justin Orfanel

@justinorfanel

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Organized administrative professional specializing in customer support, lead generation, and bookkeeping.

Philippines

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What I'm looking for

I seek administrative or support roles where I can apply lead generation, bookkeeping, and data skills in a collaborative, detail-oriented environment with growth opportunities.

I am an organized administrative professional with experience in customer support, lead generation, and virtual assistance. I efficiently manage office operations, scheduling, data entry, and sensitive records while maintaining strong attention to detail.

At Cognizant Technology Solutions I handled a high volume of customer inquiries by phone and provided exceptional support to internal teams, ensuring data accuracy and clear communication. As a freelancer and Upwork contractor, I performed LinkedIn and email lead generation, web research, data compilation, and off-page SEO tasks for varied clients.

I also have experience in data collection and analysis, including work related to deepfake video data and data labeling in the fashion industry, and I contribute bookkeeping support for a non-profit, handling month-end closing and account sheets in Excel.

I bring dependable multitasking abilities, problem-solving skills, and a collaborative mindset, seeking roles where I can apply administrative, analytical, and client-facing strengths to help teams run smoothly.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Cognizant Technology Solutions

Jan 2024 - Present (2 years)

Managed high volume of customer inquiries via phone and provided exceptional support to teams while maintaining sensitive records and ensuring data accuracy. Streamlined scheduling, data entry, and record-keeping to improve office efficiency.

Customer Service Scheduling Data Entry Records Management Communication Interpersonal Skills Office Administration

Current

Volunteer Bookkeeper

Current

Non-Profit Organization

Jan 2023 - Present (3 years)

Managed bookkeeping tasks including entering data, maintaining records, creating reports and account sheets, balancing accounts in Excel, and overseeing month-end closing. Improved financial record accuracy for the organization.

Bookkeeping Microsoft Excel Account Reconciliation Reporting Data Entry Month End Close Record Maintenance Problem Solving

Lead Generation Specialist

Upwork

Jan 2021 - Dec 2023 (2 years 11 months)

Performed LinkedIn and email lead generation and compiled real estate records and public directory data to support client outreach campaigns. Delivered high-quality lists and contact data to improve prospecting efficiency.

Lead Generation Data Compilation Web Research Prospecting

Virtual Assistant

Freelancer

Jan 2018 - Dec 2023 (5 years 11 months)

Provided general VA services including lead generation, data collection, off-page SEO support, social media influencer research, and data labeling for fashion industry projects. Collaborated with teams to meet client needs and maintain project timelines.

Virtual Assistance Lead Generation Data Collection Off Page SEO Data Labeling Communication Multitasking

Virtual Assistant / Data Specialist

Freelancer

Jan 2018 - Dec 2023 (5 years 11 months)

Provided general VA services including data collection, off-page SEO support, social media influencer research, and data labeling for fashion industry projects.

Virtual Assistance Data Collection Off Page SEO Data Labeling Multitasking