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@melissaborjal
Proactive Virtual Assistant skilled in optimizing workflows and client service.
I am a highly organized and proactive Virtual Assistant with a strong background in managing schedules, handling correspondence, and providing research support. My expertise lies in optimizing workflows to ensure efficient task completion, which enhances productivity and business operations. I pride myself on delivering excellent client service and maintaining a high standard of quality in all my work.
Throughout my career, I have gained valuable experience in various roles, including as an Executive Administrative Assistant and a Senior Evaluator. My ability to manage CRM updates, file management, and scheduling tasks has allowed me to support teams effectively. I have a proven track record of providing constructive feedback and coaching to improve performance, as well as generating insightful reports that highlight trends and areas for improvement.
With a strong foundation in quality assurance and data analysis, I am adept at conducting audits and ensuring compliance with company standards. I am committed to continuous improvement and collaboration, working closely with teams to implement solutions that drive success.
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Work history, roles, and key accomplishments
Real State and Ecommerce
Aug 2021 - Jul 2024 (2 years 11 months)
Managed CRM updates, file management, and scheduling tasks to support team operations. Regularly updated tracking systems for listings and maintained communication with sellers and agents.
Concentrix
Mar 2020 - Jul 2021 (1 year 4 months)
Monitored and evaluated calls for compliance and customer satisfaction. Provided feedback to agents and generated performance reports to identify improvement areas.
Accenture Inc
May 2019 - Jan 2020 (8 months)
Tracked and audited listing records, managed paperwork, and recommended process improvements to enhance product quality. Collaborated with teams for smooth operations.
ProbeCx
Apr 2017 - Jan 2018 (9 months)
Conducted quality assurance reviews and audits to ensure standards compliance. Analyzed data and collaborated with teams to implement solutions.
Degrees, certifications, and relevant coursework
Mass Communication
2015 - 2018
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