Mark Kevin Boñon

Sourced qualified healthcare candidates through Indeed, Vivian, and other online platforms.
Processed and maintained 80–100 candidate profiles daily while ensuring data accuracy.
Verified candidate licenses and supporting documentation.
Conducted research, data validation, and database management.
Collaborated with recruitment teams to support hiring workflows.

Executed outreach campaigns to wholesale distributors and business partners.
Sent and tracked 50–100 outbound emails daily.
Researched and verified business contact information.
Managed lead databases and outreach tracking systems.
Supported business development through market research and data collection.

Conducted quality audits and compliance reviews.
Analyzed performance trends and identified improvement opportunities.
Maintained audit reports and operational records.
Provided feedback and coaching to improve performance.
Supported quality assurance and compliance initiatives.

Provided process guidance and operational support to team members.
Assisted with issue resolution and policy interpretation.
Delivered coaching and knowledge-sharing support.
Supported onboarding and training activities.
Collaborated with leadership to improve workflows.

Reviewed user-generated content for policy compliance.
Investigated and escalated policy violations.
Maintained accuracy and consistency in content reviews.
Applied critical thinking to moderation decisions.
Supported a safe online environment.

Assisted customers with account, billing, and order inquiries.
Resolved customer concerns through research and problem-solving.
Maintained accurate customer records and documentation.
Escalated complex issues to appropriate teams.
Consistently met quality and productivity standards.

Earned a Bachelor of Science in Information Technology from System Plus College Foundation in 2013.