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Irene Mae Aler

@irenemaealer

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Detail-oriented administrative and customer support specialist skilled in virtual assistance and data management.

Philippines

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What I'm looking for

I seek a virtual assistance or administrative role in a collaborative, growth-minded company where I can provide reliable operational support, handle data and customer interactions, and grow my admin and digital skills.

I am a motivated administrative and customer support specialist focused on delivering reliable virtual assistance and operational support. I combine strong organizational skills with a customer-oriented mindset to help teams run smoothly.

My background includes roles in content moderation, customer service, and data analysis where I managed high volumes of information, maintained accuracy, and reported insights to stakeholders. I consistently followed guidelines to ensure quality and compliance.

Academically, I hold a Bachelor of Science in Psychology and have been recognized for academic and extracurricular excellence, including Dean's List honors and awards in public speaking and business proposal competitions.

I bring proficiency in Google Workspace, Microsoft Office, CRM systems, SAP basics, project management tools, social media management, and communication platforms, and I seek opportunities where I can contribute dependable administrative support and continue developing in virtual assistance and operations.

Experience

Work history, roles, and key accomplishments

Content Moderator

TaskUs

Jan 2022 - Jan 2025 (3 years)

Reviewed and managed large volumes of content to ensure accuracy and compliance with guidelines, reporting issues to cross-functional teams and maintaining consistent quality standards.

Content Moderation Compliance Quality Assurance Data Entry Communication Google Workspace CRM Reporting Attention To Detail

Customer Service Representative

RESULTS CX

Jan 2021 - Jan 2022 (1 year)

Assisted customers by resolving inquiries and concerns, maintained accurate interaction records, and collaborated with team members to ensure timely and satisfactory support.

Customer Service CRM Communication Record keeping Problem Solving Google Workspace Social Media Management

Data Analyst

Li & Fung Logistics

Jan 2021 - Dec 2021 (11 months)

Collected, organized, and analyzed operational data to produce accurate reports and support business decision-making while ensuring data integrity and process improvements.

Data Analysis Reporting Excel SAP Data Management Documentation Collaboration Attention To Detail

Education

Degrees, certifications, and relevant coursework

National University

Bachelor of Science, Psychology

2020 - 2024

Activities and societies: Conducted research projects; participated in student organizations and community programs; Dean's Lister.

Completed a Bachelor of Science in Psychology, conducting research projects, data analysis, and presenting findings while participating in student organizations and community programs.

Tanauan Institute Incorporated

Senior High School Diploma, Science, Technology, Engineering and Mathematics

2018 - 2020

Activities and societies: Participated in group projects and presentations; Best Business Proposal in Senior High School.

Completed senior high school in the STEM strand, developing analytical and problem-solving skills through advanced math and science projects and group collaborations.