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Rodrigo Benlot

@rodrigobenlot

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Versatile virtual assistant with strong admin, technical support, and lead generation experience.

Philippines

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What I'm looking for

I seek a supportive, collaborative company where I can apply VA, customer support, and lead generation skills to improve operations, grow responsibilities, and deliver measurable results.

I am a versatile virtual assistant with multi-channel support experience in voice, chat, and email, and a strong background in lead generation and appointment setting. I focus on accuracy, efficiency, and delivering quality work that supports business goals.

Across BPO and e-commerce roles, I provided technical troubleshooting, documented CRM interactions, and handled customer inquiries with professionalism. I also served as a real-time analyst, monitoring agent performance and generating operational reports to improve service-level outcomes.

My hands-on VA training included administrative tasks, email management, data entry, Canva, Google Workspace, and CRM tools, preparing me to manage calendars, communications, and client records reliably. I am a quick learner who adapts to evolving priorities and tools.

I bring strong time management, communication, and organizational skills, plus practical experience in social media assistance, basic graphic/video editing, and multitasking. I aim to contribute measurable improvements in customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Virtual Assistant Intern

The VA Bar

Jan 2025 - Dec 2025 (11 months)

Completed VA training and internship performing administrative tasks, email management, data entry, and lead generation while training on CRM, Canva, and Google Workspace.

Virtual Assistance Administrative Support Google Workspace CRM Canva Data Entry Lead Generation

Real-Time Analyst

BPO

Jan 2022 - Dec 2025 (3 years 11 months)

Monitored agent performance and queue activity to meet service-level targets, performed real-time adjustments, and generated performance reports to optimize operations.

Workforce Management Monitoring Performance Analysis Reporting Queue Management Process Improvement

E-commerce Email Support

AutoDS

Jan 2025 - Apr 2025 (3 months)

Handled customer inquiries via email, assisted with order tracking, returns, and product issues, and maintained brand-consistent, timely resolutions over a four-month engagement.

Email Support Customer Service Ticketing Systems

Technical Support Representative

BPO

Jan 2019 - Dec 2022 (3 years 11 months)

Provided technical assistance via phone, chat, and email, diagnosed and resolved product/service issues, documented interactions in CRM, and escalated complex cases to maintain customer satisfaction.

Technical Support Troubleshooting Phone Support Chat Support Email Support CRM Escalation Management

Lead Generation Specialist

MTPOWER Corporation

Jan 2018 - Dec 2019 (1 year 11 months)

Contacted and qualified potential vehicle sellers, assisted clients in posting cars for sale, and maintained accurate client records to ensure smooth communication and successful transactions.

Lead Generation Cold Calling Customer Service CRM Management Data Entry Appointment Setting

Appointment Setter

MTPOWER Corporation

Jan 2018 - Dec 2019 (1 year 11 months)

Scheduled appointments for sales representatives by contacting leads, documenting accurate appointment details, managing calendars, and performing follow-ups to confirm schedules.

Appointment Setting Calendar Management Cold Calling Lead Follow Up Data Entry CRM

Education

Degrees, certifications, and relevant coursework

Philippine Women's College of Davao

Technical-Vocational Senior High School Certificate, Fashion Design

2016 - 2018

Activities and societies: 6-month internship under a professional fashion designer; Student Government Council officer

Completed a two-year Senior High School Technical-Vocational Track in Fashion Design with a 6-month internship, graduating with honors and serving as a Student Government Council officer.