Sarah Andrada

Managed tenant and owner inquiries and oversight of maintenance coordination across multiple properties, improving response and completion times for work orders. Coordinated vendors, inspections, move-ins/outs, and lease processing to ensure accurate records and tenant satisfaction.

Processed Avaya phone-number porting requests and conducted network validation tests to ensure accurate migrations for local and Australian accounts. Coordinated with business owners and technical teams to resolve porting issues and maintain compliance with carrier requirements.

Processed e-commerce customer orders and coordinated fulfillment while designing personalized products and marketing materials to meet client specifications. Improved product listings and ensured artwork was print-ready to support timely dispatch.

Provided end-to-end administrative support and facility coordination for the corporate office, managing onboarding, events, vendor relations, and HR-related employee assistance to maintain efficient operations. Maintained documentation and resource allocation for site activities.

Managed telecom service delivery projects for Broadview Networks from kickoff to activation, coordinating with CEOs and IT stakeholders to minimize downtime and ensure timely Firm Order Confirmations. Oversaw verification, Level 2 troubleshooting, and back-office support to maintain service reliability.

Handled inbound Comcast customer inquiries on billing, collections, and technical support, processing payments, arranging collections when necessary, and dispatching field technicians to resolve service issues promptly.

Provided inbound call and web chat support for Sun Cellular/Digitel subscribers, resolving technical and account issues, escalating complex cases, and maintaining service quality through clear communication and documentation.

Promoted PLDT home and business services to walk-in customers, processed applications, and guided customers through plan selection and activation requirements to support sales and service uptake.

Completed coursework for a Bachelor of Science in Hotel and Restaurant Management between 2006 and 2007.

Attained a High School Diploma from Roosevelt College Cainta covering years 2002 to 2006.

Completed primary education at Infant Jesus Academy Marikina in 2001–2002.