Arthur Dominic Alcantara

• Operations Management: Monitored and reported on key operational metrics, including occupancy, income, and delinquencies, to management weekly.
• Leasing Coordination: Collaborated on daily sales and leasing operations, ensuring efficient workflow and task delegation.
• Digital Marketing: Managed and optimized listing campaigns across major platforms (e.g., Zillow, Apartments.com, social media

•Rapidly promoted: Advanced from Subject Matter Expert (SME) to Team Leader within months, demonstrating exceptional performance and leadership potential.
•Top Performer: Consistently ranked as a Top Agent throughout my tenure.
•Team Leadership: Led and motivated a high-performing team, setting goals, planning workloads, and ensuring deadlines were met.
•Knowledge Sharing: Shared expertise with co

•Tenant Management: Screened potential tenants, handled lease agreements, addressed tenant concerns and issues, and enforced lease terms. Ensure all leases are processed correctly and in a timely matter, with a focus on the details and a high degree of accuracy. Manage and track pending applications to ensure that nothing falls through
•Property Operations: Planned and executed capital improvement

▪ Administrative Powerhouse: Assist with daily administrative tasks, ensuring accuracy and optimizing workflow.
▪ Document Management Maestro: Organize and file financial and administrative documents with meticulous precision.
▪ Scheduling Strategist: Manage daily, weekly, and monthly calendars, scheduling meetings and appointments seamlessly.
▪ Communication Champion: Prepare and distribute clear

▪ Customer Advocate: Process inbound calls efficiently, addressing customer inquiries, complaints, requests for technical support, and account information needs.
▪ Technical Troubleshooter: Quickly diagnose and troubleshoot equipment issues, providing clear solutions and resolutions.
▪ Logistics Master: Manage the collection of unreturned equipment, ensuring proper return procedures and paperwork.

▪ Customer Champion: Manage customer inquiries regarding internet sales via email, phone, and chat, providing clear and helpful solutions.
▪ Product Problem-Solver: Address customer concerns about products, offering accurate information and troubleshooting solutions.
▪ Returns Specialist: Process equipment returns when necessary, ensuring smooth and efficient procedures.
▪ Calm Under Pressure: Del

▪ Technical First Responder: Provide first-line support via phone, chat, email, and self-service tools, tackling user inquiries about installation, operation, configuration, customization, and application usage for assigned products.
▪ Diagnostic Detective: Apply your knowledge and skills to identify technical problems, investigate underlying causes, and recommend solutions for common issues. You'

▪ Customer Advocate: Address customer concerns via phone and email, providing clear and comprehensive solutions to resolve inquiries and issues efficiently.
▪ Escalation Expert: Handle escalation calls regarding requests for additional support, access to specialized tools, or supervisor intervention. You'll ensure customer needs are effectively addressed.
▪ Area Watchdog: Escalate and monitor cabl

▪ Account Management Expert: Address general inquiries from customers regarding their telecommunication accounts, providing accurate information and efficient solutions.
▪ Troubleshooting Guru: Perform basic troubleshooting on customer phone issues, diagnosing problems and offering clear steps towards resolution.
▪ Customer Advocate: Deliver exceptional customer service, fostering positive interac

this was under the ETEEAP. A college equivalency program which was first implemented in the said school for working individuals who wants to finish their studies, especially employees in the Southern Luzon province.

Jan 2018