Open to opportunities

Mae Josef

@maejosef

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Customer-service and operations leader with 18+ years driving sales, virtual assistance, and process improvements.

Philippines

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What I'm looking for

I am seeking a dynamic role where I can leverage my sales, customer service, and operational management expertise to improve processes, lead teams, and drive business results in a collaborative environment.

I am a results-driven professional with over 18 years of experience spanning customer service, sales, virtual assistance, and operational management. I consistently improve workflows, drive customer satisfaction, and support executive leadership through meticulous administrative and recruitment support.

My background includes managing hotel reservations and guest support, running executive calendars and confidential tasks as a virtual assistant, and performing financial and market analysis for institutional clients. I have led teams, optimized performance as a Subject Matter Expert Team Lead, and overseen day-to-day operations in managerial roles.

I bring hands-on experience with CRM platforms, invoicing and payroll via Xero, and social media and marketing support, and I seek opportunities where I can apply my sales, customer advocacy, and operational skills to deliver measurable business results.

Experience

Work history, roles, and key accomplishments

Hotel Reservationist

CallSense Solutions

May 2024 - Oct 2025 (1 year 5 months)

Handled hotel reservations and provided multi-channel customer support, using sales techniques to upsell services and ensuring seamless booking experiences for guests.

Reserving Customer Support Upselling Phone Support CRM

Virtual Assistant

Magic Outsourcing Solutions

Jan 2021 - Apr 2024 (3 years 3 months)

Managed executive calendars, emails, recruitment screening, and confidential administrative tasks for clients across AUS, UAE, UK, and US to streamline executive workflows.

Executive Support Calendar Management Recruitment coordination Research Remote Collaboration

Customer Advocate

Harte Hanks Philippines

Aug 2020 - Jan 2024 (3 years 5 months)

Provided first-class multi-channel customer support, resolved customer concerns efficiently, and maintained high satisfaction and retention rates.

Customer Support Troubleshooting Customer Retention CRM Performance Metrics

Virtual Executive Assistant

AMD Cleaning Solutions Pty Ltd

Sep 2019 - Dec 2023 (4 years 3 months)

Managed social media, staff schedules, client communications, invoicing, payroll via Xero, and supported marketing and administrative functions to improve operational efficiency.

Executive Assistance Social Media Management Scheduling Xero Payroll Processing Invoicing Client Communication Marketing Support

IT Financial Analyst

Asian Development Bank (via Seven Seven Global Services)

Nov 2017 - Mar 2019 (1 year 4 months)

Conducted IT market research, cost analysis, contract reviews, and generated budget and cost reports to support financial decision-making.

Financial Analysis Market Research Cost Analysis Contract Review Excel

General Manager

Pasig Printing Corporation

Jun 2017 - Aug 2017 (2 months)

Oversaw operations, staff management, and budgeting while analyzing financial reports to optimize business performance for the Metrowalk location.

Operations Management Budgeting Financial Analysis Process Improvement Vendor Management Reporting

Leasing Manager

AMRC Holdings Inc.

Dec 2016 - Jun 2017 (6 months)

Managed tenant leasing, contract renewals, and occupancy strategies while ensuring regulatory compliance and lease agreement adherence.

Contract Negotiation Tenant Relations Compliance Renewals Reporting

Senior Negotiator

CB Richard Ellis Philippines

Apr 2016 - Dec 2016 (8 months)

Led negotiations for leasing agreements and commercial property transactions, coordinating with developers, contractors, and key stakeholders to close deals.

Negotiation Commercial Leasing Stakeholder Management Deal Structuring Contract Review Real Estate Transactions Communication

Territory Development Manager

Robinsons Convenience Stores Inc.

Nov 2014 - Feb 2016 (1 year 3 months)

Managed site acquisition and corporate accounts for store expansion, building relationships with real estate and business partners to support rollout.

Site Acquisition Account Management Partner Relations Real Estate Negotiation Project Coordination Market Analysis

Account / Project Officer

Pronove Tai & Associates

Nov 2013 - Nov 2014 (1 year)

Handled leasing and investment opportunities for corporate clients and managed subleasing projects including Shell Select-Ministop conversion efforts.

Leasing Project Management Investment Analysis Client Management Retail Conversion Reporting

Subject Matter Expert Team Lead

Omniglobe International Philippines

Oct 2012 - Nov 2013 (1 year 1 month)

Led a team of 18 SMEs on the AT&T account, driving performance improvements, coaching agents, and achieving KPI targets through analysis and training.

Team Leadership Coaching Performance Management KPI Analysis Customer Service Workforce Management Training Quality Assurance

Quality Analyst

Omniglobe International Philippines

Mar 2011 - Mar 2012 (1 year)

Monitored and improved customer service quality through data analysis and feedback, enhancing agent performance and service consistency on the AT&T account.