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Wilfredo Mangaporo

@wilfredomangaporo

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Operations & project coordinator supporting STR property management, vendors, and customer-first execution.

Philippines

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What I'm looking for

I’m looking for a role where I can coordinate operations and projects end-to-end—improving SOPs, managing vendors, and delivering reliable customer support in fast-paced remote or onsite environments.

I’m an operations and customer service professional supporting short-term rental (STR) property management and project coordination, from planning to launch. I focus on property setup timelines, procurement, vendor/contractor coordination, utility activation, and compliance tracking.

I strengthen teams by improving internal workflows and making SOPs smoother and more efficient. I also coordinate with designers and contractors to keep projects aligned and execution on track.

Before STR operations, I built a strong foundation in customer and technical support—handling high-volume cases for Amazon, troubleshooting memberships and account access, and supporting web hosting clients with DNS, domains, email, and server issues. I bring disciplined documentation, escalation judgment, and a systems-driven approach from every role.

Experience

Work history, roles, and key accomplishments

STR Project Coordinator

Wanderlust Ventures

Nov 2023 - Apr 2026 (2 years 5 months)

Managed STR property setup timelines, purchasing, and vendor coordination from planning to launch, and improved internal SOP workflows for smoother execution. Coordinated with designers and contractors to maintain project alignment.

Procurement SOP Development Project Coordination Contractor Management Customer Support

Customer Service Specialist

The Ganoksin Project & GemSociety.org

Nov 2023 - Apr 2026 (2 years 5 months)

Supported customers via email/chat with membership, subscription, and platform access questions, and assisted with account troubleshooting. Resolved login and website navigation issues to improve customer access and usability.

Customer Support Membership Management Subscriptions Case Investigation Troubleshooting

Customer Support Specialist

Amazon Philippines

May 2018 - Dec 2018 (7 months)

Handled high-volume customer support for orders, returns, refunds, and account issues via phone, email, and chat. Investigated order details, coordinated with internal teams, and met AHT, QA, and CSAT performance targets.

Customer Support Account Support Phone Email Chat Support Case Investigation Quality Assurance (QA)AHT CSAT

Technical Support Specialist

Dreamscape Networks

May 2018 - Dec 2018 (7 months)

Provided technical support to web hosting customers for DNS, domains, email, and server issues through chat, email, and ticketing. Documented and escalated complex cases to ensure timely resolution.

Web Hosting Support Email Support Ticketing Systems Technical Documentation Escalation Management

Research Associate I

University of the Philippines

Jan 2016 - Dec 2017 (1 year 11 months)

Conducted data validation and field surveys to support LiDAR mapping initiatives. Coordinated updates and documentation across project teams, partners, and stakeholders.

Data Validation LiDAR Project Documentation Research Support

Resolution Specialist

Eperformax Contact Centers & BPO

Aug 2013 - Dec 2015 (2 years 4 months)

Resolved escalated eBay buyer/seller concerns involving payments, disputes, returns, and account issues. Ensured accurate documentation and policy-based resolutions to meet quality standards.

Payment Disputes Returns Documentation Policy Based Resolution Escalations Standards Case Management

Billing Advisor

Wipro Ltd

Sep 2011 - May 2013 (1 year 8 months)

Assisted British Telecom customers with billing concerns, payment arrangements, and account inquiries. Resolved billing disputes through account review, adjustments, and accurate documentation.

Billing Support Billing Disputes Customer Service Account Adjustments Documentation Troubleshooting